Restoration Field Technician

PuroSystems LLC; Chandler (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Flexible Scheduling

Paid Training for Career Advancement

Job summary

PuroSystems LLC is seeking a Project Team Leader who will manage and complete jobs while ensuring customer satisfaction. The role requires leading a team in the restoration industry, emphasizing attention to detail and safety. You will coordinate tasks, manage documentation, and respond to service calls.

The ideal candidate should have leadership skills, be detail-oriented, and able to manage multiple tasks efficiently. Knowledge in customer service is essential, as you'll ensure that all customer needs are meticulously addressed in their times of need.

Qualifications

• Willingness for continued learning and growth, ability to lead and coach teammates.
• Attention to details in organization and cleanliness.
• Strength in multitasking and handling deadlines.

Responsibilities

• Manage and complete jobs according to PuroClean processes.
• Respond to service calls and establish efficient job flow.
• Communicate with customers and manage their expectations.

Skills

Leadership

Customer Satisfaction

Attention to Detail

Multitasking

Job description

Benefits

• Free uniforms
• Paid time off
• Training & development

Project Team Leader

Perks

• Online Mobile Courses
• Flexible Scheduling
• Paid Training for Career Advancement
• Opportunity to Help People in Times of Need
• Aggressive Competitive Wages

Company and Culture

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description

With a ‘One Team’ mentality, manage and complete jobs according to PuroClean® processes per workorder. Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Monitor all assigned jobs to ensure customer needs are met. Perform sales and marketing activities, including add-on sales and security checks. Communicate and establish relationships with commercial, insurance, and residential customers. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add-on sales are made to customers. Communications to Project Manager, Operations Manager, General Manager or Owner, as appropriate, and customer are timely. Working to ensure all customer needs are met in a kind and sympathetic way, our Project Team Leaders take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities

• Managing Customer Satisfaction and representing the brand
• Effectively perform all aspects of the production processes
• Continued development of production skills and expertise
• Financial asset and equipment management
• Following all uniform and policy guidelines in line with the Brand Identity Guide
• Always leaving jobsites with a clean and orderly appearance
• Coaching and training of production staff technicians
• Preventative maintenance on vehicles, equipment and oversight of facility maintenance
• Ensure clear communication with office staff, immediate supervisor and fellow technicians

Qualifications

• Willingness for continued learning and growth, ability to ‘lead and coach’ your teammates
• Attention to details in organization, cleanliness and care for facility, assets and equipment
• Aptitude with record keeping, recording information and communicating ‘the message’
• Awareness and respect for safety, using care are caution with teammates and customers
• Strength with multitasking and handling deadlines, organizational and leadership skills
• Ability to lift at least 50 lbs. and comfortable on your feet for prolonged periods of time