Restoration Director of Operations

Fullcirclerestoration; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Fullcirclerestoration in New York, NY seeks a Director of Operations to lead daily restoration operations, ensure regulatory compliance, and drive profitability while partnering with senior leadership to execute strategic plans.

You will oversee production, procurement, budgeting, vendor relations, and staff development, delivering performance improvements and safe, compliant outcomes.

Qualifications

• 10+ years in operations, restoration, construction, or related field.
• 3-5 years in a similar operational leadership role.
• Demonstrated experience in budgeting, forecasting, and financial management.
• Experience negotiating with suppliers, subcontractors, and vendors.
• Restoration industry experience strongly preferred.

Responsibilities

• Oversee daily operations including production, procurement, and planning.
• Ensure compliant work orders, data, and licensing management.
• Maintain compliance with federal, state, and local regulations.
• Coordinate with sales to fulfill commitments; assist in select sales efforts.
• Provide operational support to office staff, technicians, and sales.
• Monitor KPIs and production quality; track and resolve issues.
• Influence vendor selection; manage vendor and subcontractor relationships.
• Approve expenses and purchases for direct reports.
• Communicate updates and process changes across the organization.
• Ensure health and safety regulations are followed.
• Review financial data; manage budgets, forecasts, and adjustments.
• Improve systems; lead training for new initiatives and tech.
• Plan and schedule workload and manpower for cost targets.
• Recruit, train, supervise, and develop staff.
• Lead and mentor team members for growth and performance.

Skills

Leadership

Communication

Problem solving

Time management

Influence senior leaders

Organizational skills

MS Office

Xactimate

XactAnalysis

Training delivery

Education

Bachelor's degree in Business Administration, Operations Management, Finance, or related field

Tools

Xactimate

XactAnalysis

Reporting tools

Job description

Restoration Director of Operations

Department: Restoration

Employment Type: Full Time

Location: New York, NY

Description

The Director of Operations is responsible for overseeing daily operational activities, ensuring regulatory compliance, driving profitability, and supporting strategic business growth. This role partners closely with senior restoration leadership to execute operational and business strategies while leading production, procurement, financial management, and team development. The Director of Operations ensures that operational systems, processes, and performance standards support company goals and customer commitments.

Key Responsibilities

• Oversee production, procurement, and planning of daily operations
• Ensure timely, accurate, and compliant management of work order processes, business information, and licensing requirements
• Maintain compliance with federal, state, and local regulations
• Coordinate with the sales management team to fulfill customer commitments and participate in select sales efforts when needed
• Provide operational support to office personnel, technicians, and sales associates, including escalation management and technical guidance
• Monitor operational and compliance metrics, including KPIs and production quality standardsTrack, elevate, and resolve operational issues in a timely manner
• Influence vendor selection and manage vendor and subcontractor relationships
• Approve expenses and purchases for direct reports
• Communicate operational updates and process changes across the organization
• Ensure health and safety regulations are followed
• Review financial data, manage budgets, forecasts, and budget adjustments to improve profitability
• Improve operational systems and processes and lead training for new initiatives and technology implementations
• Plan, schedule, and review workload and manpower to ensure cost-effective achievement of targets
• Recruit, train, supervise, and develop staff as needed
• Lead and mentor team members to support growth, accountability, and performance

Skills, Knowledge and Expertise

Work Experience

• 10+ years of experience in operations, restoration, construction, or a related field.
• 3-5 years of experience in a similar operational leadership role
• Demonstrated experience in budgeting, forecasting, and financial management
• Experience negotiating with suppliers, subcontractors, and vendors
• Restoration industry experience strongly preferred

Skills

• Strong leadership and team management skills
• Excellent written and verbal communication skills
• Strong problem-solving and analytical abilities
• Ability to manage time, priorities, and workload effectively
• Ability to influence and hold senior leaders accountable
• Strong organizational and planning skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience using Xactimate and XactAnalysis, including reporting tools
• Ability to present training materials and communicate effectively with groups

Education

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field preferred
• Equivalent professional experience may be considered in place of a degree

Professional Licenses, Accreditations and Certifications

• Valid driver's license required with an acceptable driving record in accordance with Cotton's policy.

Knowledge

• Understanding of business and financial principles
• Knowledge of operations management and organizational improvement
• Familiarity with federal, state, and local regulatory requirements
• Knowledge of consumer psychology and organizational behavior
• Strong understanding of restoration industry operations

Personal Traits and Attributes

• Strong leadership presence with the ability to motivate and engage teams
• High level of accountability and integrity
• Strategic thinker with a hands-on approach
• Results-driven and performance-focused
• Adaptable and responsive in a fast-paced environment

Languages

• English Required; Bilingual (Spanish/English) preferred