Contents Project Manager / Estimator

ServiceMaster Restore®; Irvine (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Free food & snacks

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Job summary

ServiceMaster Restore® in Irvine, California, is looking for a Project Manager to lead production activities in the field. This role involves overseeing a variety of commercial and residential restoration projects, ensuring the success of assignments through effective monitoring and management of tasks.

The ideal candidate will possess strong skills in customer service and problem-solving, along with experience in the restoration or construction industry. The position offers benefits including health insurance, paid time off, and opportunities for advancement.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proficiency in insurance restoration or construction industry.
• Valid Driver's License with satisfactory driving record.

Responsibilities

• Manage production activities and ensure successful assignment completion.
• Inspect and monitor tasks for restoration jobs.
• Document job progress and communicate with customers.

Skills

Strong problem solving skills

Customer service skills

Verbal and written communication skills

Ability to work independently

Experience managing teams

Education

High school graduate or equivalent, college degree preferred

Tools

Xactimate

Tablet or mobile phone data entry

Job description

Position Overview

Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitor and inspect tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepare/review documentation to include notes, photos and documents according to company policies and procedures, explain processes used to complete active jobs and next steps to resolution in person to customers, supervise techs assigned to the job. You will need not only your excellent technical skills, you must have the necessary Customer Service skills that are necessary to work through difficult situations.

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Free food & snacks
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job.
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job.
• May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
• Maintains records of personnel and resources used on projects and communicates all billable events to others.
• Will be responsible for creation of estimates in applicable software.
• Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job.
• Document / review loss with clear and descriptive job photos and upload into operating system/software.
• Proficient with writing content estimates using Xactimate.
• Communicates conversations and key information on the job using the notes feature in required software.
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer.
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide.
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss.
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
• May train new technicians or key operational team members.

Job Requirements

• High school graduate or equivalent, college degree preferred.
• Strong knowledge of insurance restoration and or construction industry.
• Valid Driver's License and satisfactory driving record.
• Able to work independently or work with/lead a team.
• Exhibit professionalism, maturity, and the willingness to serve the customer.
• Experience managing teams of 2 or more.
• Experience with entering data using a tablet or mobile phone.
• Strong verbal and written and communication skills.
• Strong problem solving and customer service skills.
• Must be able to prioritize activities and meet deadlines.
• Working on-call schedule is required.
• Certifications preferred:
  • ASD – Applied Structural Drying Technician
  • FSRT – Fire & Smoke Restoration Technician
  • OCT – Odor Control Technician
  • WRT – Water Damage Restoration Technician