Restoration Assistant Project Manager

Cotton Holdings, Inc.; Stoneham (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Cotton Holdings, Inc. in Massachusetts is seeking a Restoration Project Coordinator to assist with directing and coordinating restoration projects from start to finish.

You will communicate daily with the PM, manage documentation, and ensure adherence to company policies while delivering high-quality service to clients. The role requires knowledge of restoration projects, a valid driver’s license, and willingness to travel as needed; OSHA/IICRC credentials are a plus and strong organizational

Qualifications

• Restoration project knowledge REQUIRED.
• Strong communication and coordination skills.
• Ability to build relationships with clients, insurance adjusters, and subcontractors.

Responsibilities

• Communicate with operations daily to ensure projects run smoothly.
• Keep customers and insurance adjusters updated on all project activities and adhere to policies.
• Maintain project budgets and assist in developing Site Safety Plans with supervision.
• Ensure proper project documentation, signed contracts, and required forms are in place.
• Draft and review Project Management Reports daily; participate in safety meetings.

Skills

Restoration project knowledge

Project coordination

Communication skills

Relationship building

Problem solving

Travel readiness

Driver's license / driving ability

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office

Job description

Cotton Holdings, Inc., is a diversified holding company with subsidiaries that provide property restoration and recovery, construction, roofing, logistical support, temporary workforce housing, and culinary services to public and private entities worldwide. Cotton combines this diverse suite of services with top talent, innovative technology, and a large inventory of company-owned assets, to offer clients a total solutions package in support of disaster events and large development projects, including complex work environments.
Summary (Scope of the Job) Assist with the direction and coordination of a project. This will include all aspects of the project to include the performance, administration, documentation, and customer contact. Communicate with the PM daily on the project to ensure that job is running smoothly. Adhere to all company protocol, project policies, accounting procedures, etc. Also, responsible to ensure that the service quality is at the company’s highest standard.

Key Responsibilities

Position requirements and responsibilities will include but are not limited to:
- Communicate with operations daily on a project to ensure projects are running smoothly
- Keep customers and insurance adjusters up to date on all project activities. Adhere to all company protocol, project and safety policies, accounting procedures, etc.
- Also, responsible to ensure that the service quality is at the company’s highest standard
- Maintaining a budget on a project to ensure profitability
- Perform work within a given budget or communicate job from beginning to end
- Assist in developing a Site Safety Plan to communicate and have followed by Field Supervisor and labor
- Keep client and adjuster informed to promote good customer service
- Ensure job files have proper-signed contracts and required forms depending on the type of job
- Process files on a timely basis to ensure accurate processing by the accounting department
- Complete/draft Project Management Reviews daily for job file
- Conduct Safety Toolbox meetings
- Participate in safety investigations to minimize risk
- Provide feedback (positive or negative) to Operation and Project Managers regarding individual jobs as needed
- Keep an open line of communication and constant networking with the adjuster, the insurance community, and any target business assigned
- Maintain the highest of integrity to ensure the “Cotton” image is viewed in the most positive manner
- The hiring of subcontractors and suppliers
- The direction of daily activities on restoration projects
- Meeting the needs and request of the client and adjuster
- Conflict resolution with customers
- Performance of operation staff and change of scope
- Understanding of workflow procedures and systems.

Background Requirements

Education:
- Bachelor's degree or equivalent work experience
Experience:
- Restoration project knowledge REQUIRED
- IICRC Certified PREFERRED
- OSHA 10 or 30-hour a plus
Knowledge and Skills:
- Understanding of workflow procedures and systems
- Knowledge of the insurance industry a plus
- Computer proficiency and knowledge of Microsoft Office applications
- Proven organizational, problem-solving, and communication skills
- Proven ability to build relationships
- Ability to travel as business needs arise REQUIRED
- Good driving record:
- Minimum of twenty-one (21) years of age and have a minimum of three (3) years verifiable driving experience
- No more than 2 moving violations in the past 3 years
- No repeat seat belt violations
- No high-speed moving violations in the past 3 years

Disclaimer

This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested.

Equal Opportunity Employer/Veterans/Disabled.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact HR [phone]
#Commercial