Restaurant Team Member

Potbelly Sandwich Works; Seattle (WA); On-site; USD 28,929 - 30,307; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Job summary

Potbelly Sandwich Works is hiring a part-time Associate in Operations. You will be the primary customer contact, delivering fast, friendly, and high-quality service while preparing a variety of menu items in a clean, welcoming shop.

The role emphasizes teamwork, integrity, and delivering great guest experiences. Compensation starts at competitive hourly pay with tips, plus a benefits package for eligible employees.

Qualifications

• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Ability to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.
• Must be at least 16 years of age.
• Ability to comprehend and communicate in English via verbal and written communication.

Responsibilities

• Prepare sandwiches, salads, soups and other items per Potbelly recipe standards.
• Operate cash register and handle cash procedures.
• Restock food line, chips and cooler.
• Load, dress, shakes, cash, prep, front stations as directed.
• Take catering or delivery orders and assist with customer needs.
• Maintain a clean, inviting work environment and uphold safety standards.

Skills

Friendly service

Strong verbal communication

Team player

Customer focus

Ability to work in fast-paced env

Job description

Earn $21.30 to $21.40 plus tips! - Based on skills and qualifications!

You gotta have it HOT...hot peppers, hot sandwiches, hot pay!

Potbelly Sandwich Shops, where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us.

Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop. Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United States.

We continue to wake up every day with one goal: Make people happy through good vibes and delicious craveable food. Put those awesome ingredients together, and there’s no telling what we’ll cook up next!

Sound Sandwich offers comprehensive medical, dental, and vision benefits along with group life insurance for our eligible salaried and hourly employees.

Job Title

Associate

Department / Function

Operations

Location

Field, Assigned to Specific Shop

Reports To

General or Assistant Manager

Details

Part-Time, Nonexempt

General Description

A Potbelly Associate’s job is to make our customers really happy. Since they are the primary point of customer contact, it is up to them to provide our customers and excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.

FOCUS / Essential

• Demonstrates and reinforces Potbelly’s Behaviors and Values – Integrity, Food Loving, Teamwork, Accountability, Positive Energy, Coaching, Delivering Results through Execution, Building and Inspiring Teams, Creating Potbelly “Fans” – through all interactions.
• Ability to discuss Potbelly history with others.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
• Comply with health and safety standards for food, cleanliness and safety of shop.
• Maintain personal hygiene standards, including wearing clean Potbelly uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Make customers really happy.
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in the shop.

Other Key Functions

• Restock food line, chips and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader.
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for different sandwiches.
• If 18 or older, uses the automatic slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Takes delivery/catering/pickup orders over the phone.
• Other duties as assigned.

Physical Functions

• Ability to stand/walk a minimum of 3 hours or as needed.
• Must be able to exert well-paced and frequent mobility for periods of up to 3 hours or as needed.
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

Experience, Education And Behaviors

• Must represent Potbelly Advantage and Our Values.
• Must be at least 16 years of age.
• For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast-paced environment and have a sense of urgency.
• Ability to work as a team-player.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Must demonstrate leadership behaviors and values that align with Potbelly.

You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.