Restaurant Team Member

Potbelly Sandwich Works; Renton (WA); On-site; USD 29,714 - 29,852; Part time

Benefits offered by this job

Medical, dental, and vision benefits

Group life insurance

Employee tips

Job summary

Potbelly Sandwich Works is seeking a hands-on Associate to join the Operations team. The role focuses on delivering friendly, fast service and high-quality food in a clean, welcoming shop environment. Experience with cash handling and food preparation is valued, with opportunities to learn across stations.

The position is part-time, nonexempt, with benefits including health, dental, and vision, plus life insurance. Franchise ownership means terms may vary by shop.

Qualifications

• Friendly and customer service oriented behavior.
• Strong verbal communication skills with customers and colleagues.
• Ability to work in a fast-paced environment while maintaining quality.
• Adherence to health, safety and hygiene standards.

Responsibilities

• Provide fast, friendly and efficient service to customers.
• Prepare sandwiches, salads, soups and other items per standards.
• Restock food lines, chips and coolers as needed.
• Operate cash register and balance cash at end of shift.
• Handle catering and delivery orders as required.
• Maintain shop cleanliness and safety throughout shifts.

Skills

Customer service

Verbal communication

Teamwork

Food safety

Fast-paced environment

Hygiene

Attention to detail

Lead with integrity

Tools

Knife handling

Cash register

Job description

Earn $21.57 to $21.67 plus tips! - Based on skills and qualifications!

You gotta have it HOT...hot peppers, hot sandwiches, hot pay!

Do you hunger for more?

Potbelly Sandwich Shops, where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us.

Potbelly got its start in 1977 as a small antique store that turned into a lines‑out‑the‑door neighborhood sandwich shop. Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United States.

We continue to wake up every day with one goal: Make people happy through good vibes and delicious craveable food. Put those awesome ingredients together, and there’s no telling what we’ll cook up next!

Sound Sandwich offers comprehensive medical, dental, and vision benefits along with group life insurance for our eligible salaried and hourly employees.

Job Title: Associate

Department/Function: Operations

Location: Field, Assigned to Specific Shop

Reports to (Title): General or Assistant Manager

Details: Part-Time, Nonexempt

General Description

A Potbelly Associate’s job is to make our customers really happy. Since they are the primary point of customer contact, it is up to them to provide our customers and excellent experience by providing fast, friendly and efficient service and by delivering a quality and consistent product every time, in a clean and inviting environment.

FOCUS

Essential

• Demonstrates and reinforces Potbelly’s Behaviors and Values– Integrity, Food Loving, Teamwork, Accountability, Positive Energy, Coaching, Delivering Results through Execution, Building and Inspiring Teams, Creating Potbelly “Fans”-- through all interactions.
• Ability to discuss Potbelly history with others.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
• Comply with health and safety standards for food, cleanliness and safety of shop.
• Maintain personal hygiene standards, including wearing clean Potbelly uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Make customers really happy.
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in the shop.

Other Key Functions

• Restock food line, chips and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader.
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for different sandwiches.
• If 18 or older, uses the automatic slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Takes delivery/catering/pickup orders over the phone.
• Others duties as assigned.

Physical Functions

• Ability to stand/walk a minimum of 3 hours or as needed.
• Must be able to exert well‑paced and frequent mobility for periods of up to 3 hours or as needed.
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

Experience, Education And Behaviors

• Must represent Potbelly Advantage and Our Values.
• Must be at least 16 years of age.
• For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment.
• Must be friendly and customer service-oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast‑paced environment and have a sense of urgency.
• Ability to work as a team-player.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Must demonstrate leadership behaviors and values that align with Potbelly.

You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.