Restaurant Team Member

Potbelly Sandwich Works; Chevy Chase (MD); On-site; USD 20,059 - 28,569; Part time

Job summary

Potbelly Sandwich Works is seeking an Associate in Chevy Chase, MD. The role involves preparing high-quality products, providing exceptional customer service, and maintaining cleanliness and hygiene. Applicants must be at least 16 years old and embody Potbelly’s core behaviors and values. This part-time position offers an opportunity for growth in a vibrant environment. Join us to create unforgettable experiences for our customers!

Qualifications

• Must represent Potbelly Advantage and Our Values.
• Friendly and customer service-oriented.
• Ability to handle a knife confidently.

Responsibilities

• Prepare quality finished products (sandwiches, salads, etc.) efficiently.
• Engage in friendly conversation with customers.
• Maintain hygiene standards including uniform.

Skills

Customer service orientation

Strong verbal communication skills

Ability to work in a fast-paced environment

Team player

Education

Must be at least 16 years of age

Job description

Job Title: Associate

Department/Function: Operations

Location: Field, Assigned to Specific Shop

Reports to (Title): General or Assistant Manager

Details: Part-Time, Nonexempt

Earn up to $17.65 plus tips.

General Description

A Potbelly Associate’s job is to make customers really happy. As the primary point of customer contact, they are expected to provide a fast, friendly, and efficient service and to deliver a quality and consistent product every time, in a clean and inviting environment.

Essential Responsibilities

• Demonstrate and reinforce Potbelly’s Behaviors and Values—Integrity, Food Loving, Teamwork, Accountability, Positive Energy, Coaching, Delivering Results through Execution, Building and Inspiring Teams, Creating Potbelly “Fans” through all interactions.
• Ability to discuss Potbelly history with others.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently per Potbelly recipe manual standards.
• Comply with health and safety standards for food, cleanliness and safety of shop.
• Maintain personal hygiene standards, including wearing clean Potbelly uniform.
• Comply with established food safety requirements and practices.
• Comply with shop security and safety standards.
• Be speedy and accurate in fulfilling orders.
• Handle raw and finished waste according to established procedures.
• Make customers very happy.
• Engage in friendly conversation with customers in line.
• Act with a sense of urgency toward all customers in the shop.

Other Key Functions

• Restock food line, chips and cooler.
• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by Manager or Shift Leader.
• Deliver catering orders as detailed in the Catering Driver and Delivery Agreement.
• Prepare meats and cheeses for different sandwiches.
• If 18 or older, use the automatic slicer to prepare food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints and issues.
• Take delivery/catering/pickup orders over the phone.
• Other duties as assigned.

Physical Functions

• Ability to stand or walk a minimum of 3 hours or as needed.
• Must be able to exert well‑paced and frequent mobility for periods of up to 3 hours or as needed.
• Be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanuts, eggs, dairy, gluten, soy, seafood and shellfish.

Experience, Education And Behaviors

• Must represent Potbelly Advantage and Our Values.
• Must be at least 16 years of age.
• For Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment.
• Must be friendly and customer service‑oriented.
• Strong verbal communication skills.
• Must possess neat and clean hygiene.
• Ability to handle a knife confidently.
• Must be able to work in a fast‑paced environment and have a sense of urgency.
• Ability to work as a team‑player.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Must demonstrate leadership behaviors and values that align with Potbelly.

You are applying to work with a franchisee of Potbelly Corporate. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which can vary between franchisees.