Restaurant Team Lead - Service & Guest Experience

Dunkin' - Sauk; Sauk City (WI); On-site; USD 35,000 - 52,000; Full time

Job summary

Dunkin' - Sauk in Sauk City, WI is hiring a Restaurant Supervisor to lead the team to achieve customer satisfaction and quality service. This role focuses on supervising daily operations, guiding staff, and ensuring adherence to store policies while helping meet financial goals.

The Restaurant Supervisor will monitor service standards, coordinate shift tasks, and maintain cleanliness and proper setup. Strong communication and dependable attendance are essential for success in this position.

Qualifications

• Effective verbal and written communication skills.
• Ability to supervise a team and lead toward goals.
• Strong planning and management abilities.

Responsibilities

• Monitor team members to follow all service standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor sidework duty completion.
• Read daily communication sheets from previous shift and prepare one for the following shift.
• Check restaurant for cleanliness and set up. Check tables for cleanliness and proper set up.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Skills

Team supervision

Communication

Leadership

Job description

Dunkin' - Sauk in Sauk City, WI is hiring a Restaurant Supervisor to lead the team to achieve customer satisfaction and quality service. This role focuses on supervising daily operations, guiding staff, and ensuring adherence to store policies while helping meet financial goals.

The Restaurant Supervisor will monitor service standards, coordinate shift tasks, and maintain cleanliness and proper setup. Strong communication and dependable attendance are essential for success in this position.