Restaurant Team Lead: Hire, Train & Elevate the Crew

Wendy; Auburn Hills (MI); Sur place; USD 42 000 - 60 000; Plein temps

Résumé du poste

Wendy's in Auburn Hills, MI is seeking an experienced restaurant leader to head a multi-talented team. You will manage daily operations, staffing, training and scheduling to build a 5-star crew and guest experience.

Under the General Manager, you will coach shift managers, ensure food safety, maintain high standards, and drive sales and profitability. If you are passionate about people, fast-paced service and Wendy's legacy, apply to join our family.

Qualifications

• Minimum years of experience leading people, preferably in foodservice.
• High school diploma or GED; college experience or military background is a plus.
• Ability to lead and manage operations in a fast-paced environment.
• Knowledge of food safety procedures and standards.
• Flexible work availability.

Responsabilités

• Lead daily operations and staff scheduling to meet service goals.
• Coach and develop team to deliver 5-star guest experiences.
• Ensure food safety and adherence to Wendy's standards.
• Support GM in driving store sales and profitability.
• Serve as a welcoming face to new hires and the community.

Connaissances

Team leadership

Staffing & scheduling

Training & coaching

Customer service focus

Food safety knowledge

Formation

High school diploma or GED

Description du poste

Lead a multi-talented team

Under the leadership of the General Manager, you will manage the daily operations and staff of a Wendy’s restaurant with a specific focus on staffing, training and scheduling, all of which will help build and retain a 5-star team.

• You will know how to identify 5-Star talent and how to help get the right people in the right places at the right time through effective scheduling. You are also the face of the restaurant to new hires, and crew members’ in-particular will rely on you to teach them how to live Dave’s Legacies and how to “Delight Every Customer.”
• You will support the General Manager in providing coaching and development to the team. Your General Manager will look to you to help create and support a fun, inviting work environment where the team feels respected and valued.
• You’ll support the GM in all people and operations areas for a Wendy’s restaurant. Fresh food is all we do, so we count on you and your team members to do it right for our customers every day and night. No phoning it in - well, unless DoorDash is calling.
• You and your team treat customers like family. Great food, great service, great everything is what keeps them coming back.
• You show Shift Managers and Crew Members how to do it right, and make sure every shift is better than the last.
• You give and take direction like a pro.
• This one’s a no-brainer: you’re key to increasing store sales and profit goals.
• Whether you started out as a Crew Member or you’re coming from another foodservice organization, you believe in Wendy’s and are glad to be a part of our family.

What you bring to the table:

• Minimum of years of experience leading people, even better if you did it in a foodservice environment.
• High school diploma or GED. (Some college experience or military background? Tell us that, too.)
• Demonstrated ability to lead and manage operations in a fast-paced environment.
• Knowledge of food safety procedures and standards
• Flexible work availability.

You’re willing and able to:

• Travel to other locations (restaurants, area office, etc.) as needed.
• Stand for long periods, bend and kneel and be able to lift 25 to 50 pounds.
• Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc.
• Wear a headset and understand restaurant equipment from a grill to registers and computers.

We get it. We get you.

Our food isn’t one size fits all and our job opportunities aren’t either.

We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations in order to enable people with disabilities to perform the essential functions of their jobs.

We are a team based on striving to satisfy guests in a fast paced, fun atmosphere while consistently following procedure and adhering to Wendy’s standards.