Assistant Manager

Wendy's Company; Utica (MI); On-site; USD 42,000 - 55,000; Full time

Job summary

Wendy's is seeking a strong leader to manage daily operations and staff, focusing on staffing, training and scheduling to build a top-tier 5-star team. You will guide Shift Leaders and Crew Members, model Wendy's values, and help create a welcoming, high-performance work environment.

The role emphasizes coaching, food safety, and customer-focused service in a fast-paced setting while partnering with the General Manager to meet store goals.

Qualifications

• Leadership experience in fast-paced environments.
• Ability to recruit, onboard and manage staff effectively.
• Experience scheduling and optimizing labor costs.
• Coaching and development of team members to align with brand standards.

Responsibilities

• Lead staffing, training and scheduling to build a high-performing team.
• Coach and develop crew; support GM to create a fun, respectful work environment.
• Ensure food safety procedures and standards are followed across shifts.
• Assist in driving store sales and operational excellence.
• Represent Wendy's positively to new hires and customers at all times.

Skills

Leadership

Staffing

Scheduling

Coaching

Customer service

Food safety

Communication

Flexibility

Education

High school diploma or GED

Job description

Lead a multi-talented team

Under the leadership of the General Manager, you will manage the daily operations and staff of a Wendy's restaurant with a specific focus on staffing, training and scheduling, all of which will help build and retain a 5-star team.

• You will know how to identify 5-Star talent and how to help get the right people in the right places at the right time through effective scheduling. You are also the face of the restaurant to new hires, and crew members' in-particular will rely on you to teach them how to live Dave's Legacies and how to "Delight Every Customer".
• You will support the General Manager in providing coaching and development to the team. Your General Manager will look to you to help create and support a fun, inviting work environment where the team feels respected and valued.
• You'll support the GM in all people and operations areas for a Wendy's restaurant. Fresh food is all we do, so we count on you and your team members to do it right for our customers every day and night. No phoning it in - well, unless DoorDash is calling.
• You and your team treat customers like family. Great food, great service, great everything is what keeps them coming back.
• You show Shift Managers and Crew Members how to do it right, and make sure every shift is better than the last.
• You give and take direction like a pro.
• This one's a no-brainer: you're key to increasing store sales and profit goals.
• Whether you started out as a Crew Member or you're coming from another foodservice organization, you believe in Wendy's and are glad to be a part of our family.

What you bring to the table:

• Minimum of years of experience leading people, even better if you did it in a foodservice environment.
• High school diploma or GED. (Some college experience or military background? Tell us that, too.)
• Demonstrated ability to lead and manage operations in a fast-paced environment.
• Knowledge of food safety procedures and standards
• Flexible work availability.

You're willing and able to:

• Travel to other locations (restaurants, area office, etc.) as needed.
• Stand for long periods, bend and kneel and be able to lift 25 to 50 pounds.
• Handle weather-related moments like rain at the drive-thru, taking trash out in the summer, etc.
• Wear a headset and understand restaurant equipment from a grill to registers and computers.

We get it. We get you.

Our food isn’t one size fits all and our job opportunities aren’t either.

We are a proud equal opportunity employer - that means all races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations in order to enable people with disabilities to perform the essential functions of their jobs.

We are a team based on striving to satisfy guests in a fast paced, fun atmosphere while consistently following procedure and adhering to Wendy's standards.