Restaurant Support Specialist — Day Shift Customer Care

Mohebi Martin Brower Logistics LLC; Henderson (NV); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Benefits

Health Screenings

Job summary

The Martin-Brower Company, LLC in Henderson, NV is seeking a Customer Service Representative to act as a liaison between customers and the company. The role involves handling inquiries by calls and emails, processing orders, and supporting multiple departments in a fast-paced environment.

Work schedule is Tuesday to Saturday, 8:00am to 4:30pm, on-site in Henderson. The position is full-time with a comprehensive benefits package and opportunities for ongoing training to ensure exceptional service

Qualifications

• Experience in customer service or call/email support.
• Ability to manage inquiries and resolve issues promptly.
• Familiarity with processing orders and using software for validation.

Responsibilities

• Act as a liaison between customers and the company, providing essential information and managing clerical and administrative tasks for daily business functions while supporting various departments, as a Customer Service Representative
• Handle customer inquiries via calls and emails, ensuring timely and accurate resolution of their needs and concerns
• Provide assistance with special requests, utilizing specialized software to validate store orders, process orders, and take inbound calls
• Deliver consistent service to restaurants through ongoing training initiatives, ensuring they receive the support necessary for success
• Other duties as assigned

Skills

Customer service

Communication

Time management

Tools

CRM software

Job description

The Martin-Brower Company, LLC in Henderson, NV is seeking a Customer Service Representative to act as a liaison between customers and the company. The role involves handling inquiries by calls and emails, processing orders, and supporting multiple departments in a fast-paced environment.

Work schedule is Tuesday to Saturday, 8:00am to 4:30pm, on-site in Henderson. The position is full-time with a comprehensive benefits package and opportunities for ongoing training to ensure exceptional service