Restaurant Supervisor | Rock Creek Resort

Columbia Hospitality, Inc.; Red Lodge (MT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hourly pay starting at $22

Tip pooling

Daily pay

Paid time off

Medical

Dental

Vision

401K

HSA/FSA

Discounted lodging

Referral bonus

Employee assistance program

Columbia Cares

Volunteer opportunities

Job summary

Rock Creek Resort, operated by Columbia Hospitality, Inc., seeks a Restaurant Supervisor to lead the Food and Beverage team and deliver exceptional guest service. You will schedule, train, and motivate staff while supporting on-floor service and wine service when needed.

This role oversees all F&B outlets, ensures profitability and safety, manages inventories, and enforces liquor regulations. Nights, weekends, and holidays are required as part of a dynamic resort environment.

Qualifications

• 2+ years lead or supervisory experience in food service
• Fluent reading/writing/speaking English required
• Computer knowledge including Word, Excel, Outlook, and POS systems
• Able to multitask and work in stressful situations
• State Food Handler’s License and Liquor Serving Permit are required

Responsibilities

• Supervises personnel in the Food and Beverage Department, including scheduling, training, and motivating staff
• Assist service team on the floor and assist with wine service
• Oversee daily operations of all F&B outlets and ensure profitability and safety standards
• Maintain inventory records and manage supplies monthly
• Respond to inquiries and manage guest relations and compliance with liquor laws

Skills

Lead or supervisory experience

English fluency

Multitasking under pressure

Customer service mindset

Tools

POS systems

Word

Excel

Outlook

Job description

Restaurant Supervisor | Rock Creek Resort

Let’s start off with the most important part - what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay Range: Starting at $22
• Tip/Tip Pooling Eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you’ll do:

The Brass Tacks

• Supervises personnel employed in the Food and Beverage Department. This includes scheduling, training, motivating employees daily
• Assist service team on the floor, take and serve orders if necessary and assist with wine service. (International Sommeliers guild Wine Fundamentals 1 or 2 preferred)
• Facilitates sales/customer service/operations interface daily
• Supervises division activities, overseeing daily operations of all F&B outlets
• Ensures profitability, efficient operations and adherence to established safety and quality standards daily
• Inventories supplies and beverages and maintains accurate inventory records monthly
• Responds to internal and external inquiries and complaints and maintains favorable team member and guest relations as needed
• Administers state liquor laws as they pertain to operations daily
• Deals with guests’ challenges and communicates all issues with Director of Food and Beverage and Food and Beverage Managers
• Assures that we exceed guest expectations by being responsive, engaged and following-through on all requests
• Represents organization as point of contact ensuring guests’ needs are met and expectations exceeded
• Ensures a safe work environment, reporting unsafe conditions and equipment that need repair immediately and that the work area is clean and orderly
• Nights, weekends and holidays required

The Nitty Gritty

• 2+ years lead or supervisory experience and/or training in comparable food service operation
• The ability to read, write and speak English fluently is required to read, analyze, and interpret regulations. Ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public
• Computer knowledge including Word, Excel, Outlook, and POS system(s)
• Must be flexible and able to perform multiple tasks and work in stressful situations
• Necessary State Food Handler’s License and Liquor Serving Permit

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.