Restaurant Supervisor - Front of House

Cooper's Hawk Winery; Clinton Charter Township (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Dining Discount 50%

Retail Wine Discount 40%

Retail Event Discount 20%

Wine Tastings for Two

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth

401k Match

Paid Time Off

Flexible Schedules

Early Pay

Wellness Support

Wine & Culinary Education

Career Growth Plan

Team Rewards

Referral Bonuses

Job summary

Cooper’s Hawk Winery and Restaurants seeks a Restaurant Supervisor to help manage shifts, model high standards, and deliver an exceptional Guest experience. You will lead by example, support the management team, and drive consistent Front of House execution across dining and private events.

Responsibilities include covering manager shifts, mentoring team members, and ensuring smooth operations with strong guest service. Growth opportunities and a team‑focused culture are offered.

Qualifications

• High school diploma or equivalent required.
• Minimum 9 months of employment with Cooper’s Hawk.
• Local and Cooper’s Hawk certifications current.

Responsibilities

• Cover Manager shifts and fill scheduling gaps as needed.
• Step into critical hourly roles to ensure smooth operations.
• Be proficient in all Front of House positions and their standards.
• Check in Team Members at the start of shifts and address readiness concerns.
• Oversee Team Member check-outs and ensure areas are clean and ready for next shift.
• Communicate effectively with Management about shift needs and guest feedback.

Skills

Customer service

Leadership

Shift scheduling

Communication

Education

High school diploma

Tools

POS systems

OpenTable

Job description

Restaurant Supervisors play a key role in ensuring every shift runs smoothly, stepping in to support the management team whenever needed. They lead by example, maintain our high standards, and help our team deliver an unforgettable experience for every Guest.

What You Will Get

• 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
• Monthly Wine Tastings for Two
• Medical, Dental, Vision, and Telehealth
• 401k with Company Match
• Paid Time Off and Flexible Schedules
• Early Pay Access
• Wellness and Mental Health Support
• Wine and Culinary Education
• Career Growth Flight Plan
• Team Member Rewards, Milestone Recognition, and Referral Bonuses

How You Will Succeed

• Cover Manager shifts and fill scheduling gaps as needed
• Step into critical hourly roles to ensure smooth operations
• Be proficient in all Front of House positions and their standards

Own What You See

• Ensure all systems, methods, and procedures are executed consistently
• Check in Team Members at the start of shifts, address readiness concerns, and alert the Manager when needed
• Oversee Team Member check-outs, ensuring areas are clean and prepared for the next shift
• Maintain a safe and organized environment for Guests and Team Members

Stay in Sync

• Communicate effectively with the Management Team about shift needs and Guest feedback
• Support FOH Team Members with training, coaching, and guidance on Steps of Service
• Assist with scheduling adjustments and finding replacements for call-offs
• Operate key systems (POS, OLO, OpenTable) with confidence

Make It Personal

• Engage with Guests to create memorable experiences
• Handle Guest concerns promptly, following Cooper’s Hawk procedures
• Support Team Members in inviting Guests into our Wine Club Community and promoting upgrades

Add a Touch

• Be a brand ambassador by promoting the value of our Wine Club
• Share knowledge of our private event process and assist in execution when needed
• Reinforce FOH sanitation standards and help resolve opportunities
• Recognize and celebrate team wins during and after shifts

What You Will Need

• Must be at least 21 years of age
• Area Director approval
• High School Diploma
• Minimum of 9 months of employment with Cooper’s Hawk
• All required local and Cooper’s Hawk certifications current
• On-the-job training experience preferred

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.