Restaurant Supervisor

Sage Hospitality Group; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

Urban Farmer Philadelphia, operated by Sage Hospitality Group, seeks an Assistant Restaurant Manager to support all aspects of daily dining room operations in a premier city location. You will supervise servers, runners, and associates, ensuring service standards and SOPs are followed while maintaining a positive guest experience.

The role requires high school diploma, 1–2 years in a related hospitality position, and strong communication and leadership skills to help run day-to-day operations

Qualifications

• Advanced knowledge of the principles and practices within the food profession, including managing people and operations.
• Excellent oral communication for guest and staff interactions.
• Ability to read floor plans, schedules, and keep timelines.
• Physical stamina for 95% standing, moving tables, chairs, and serving areas.

Responsibilities

• Assist Restaurant Manager in all phases of restaurant operations.
• Monitor service standards and SOP adherence among staff.
• Supervise guest service and respond to guest needs.
• Maintain cash handling and balance according to SOP.
• Communicate daily with the restaurant manager about events and counts.
• Help with menu classes and tastings.

Skills

Food service knowledge

People management

Oral communication

Operations basics

Education

High school diploma

Job description

Why us?

At Urban Farmer Philadelphia, everything we do celebrates the spirit of the city we call home. From the warm, modern-rustic design to the locally sourced ingredients on every plate, our restaurant reflects the energy and flavor of Philadelphia. As the city’s modern steakhouse, our menu highlights sustainable ingredients, simple preparations, and strong partnerships with local farms, ranches, and fisheries. Behind the bar, you’ll find Pennsylvania craft beers, cocktails made with local spirits, and a vibrant wine program featuring regional vineyards.

Nine floors above the city, Assembly Rooftop Loungeoffers one of Philadelphia’s most exciting views. Overlooking Logan Square and the Benjamin Franklin Parkway to the Philadelphia Museum of Art, this stylish rooftop pairs panoramic scenery with sparkling cocktails, champagne, and a lively, city-chic atmosphere.

Our associates bring these experiences to life by anticipating guest needs, creating memorable moments, and supporting one another to deliver exceptional hospitality. If you have a passion for great service, a "make it happen" mindset, and enjoy creating experiences people remember, Urban Farmer Restaurant & Assembly Rooftop Loungemay be the perfect place for you.

Job Overview

Assist Restaurant Manager in all phases of restaurant operations. Responsible for complete restaurant operation in absence of manager.

Responsibilities

• Monitor servers, runners, and other restaurant associates and ensure adherence to all service standards and SOPs, including inspecting staff for correct, clean, complete uniform, clean polished shoes, name tag and general appearance standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor side-work duty completion.
• Maintain bank to SOP, keep it balanced and secure at all times.
• Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage.
• Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Assist restaurant managers in conducting menu classes and taste panels.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management.
• Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
• Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
• Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, and schedules.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.
• Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.
• No kneeling required.
• Mobility -95% of shift covering all areas of outlets supervising.
• Continuous standing to assist at hostess station -minimal stationary standing. Climbing stairs -varies by location.
• No driving required.

Environment

Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen