Restaurant Supervisor

Gorman & Company; Milwaukee (WI); On-site; Full time

Job summary

Gorman & Company is looking for a Restaurant Supervisor to join their team in Milwaukee. The successful candidate will ensure high standards of hospitality, train staff, handle customer interactions, and oversee dining operations. This role offers competitive pay along with comprehensive benefits, fostering a supportive work environment.

Benefits

Medical, dental, vision insurance

Gym Membership Reimbursement

Paid Parental Leave

401k with 6% Company Match

14.5 Days of Paid Time Off

Team Member Development & Training

Qualifications

• Previous experience in similar role.
• Ability to work flexible hours including nights, weekends, and holidays.
• Knowledge in preparing drinks.

Responsibilities

• Oversee dining area and supervise food and beverage service.
• Ensure product quality and great service.
• Handle upset customers with a friendly/calm attitude.

Skills

Customer Service

Supervision

Team Building

Problem Solving

Education

Food Safety Handling Certificate

Tools

Point of Sale (POS) Software

Job description

Position: Restaurant Supervisor

Location: Milwaukee, WI

Job Id: 892

# of Openings: 1

RESTAURANT SUPERVISOR Are you someone who likes having fun at work and enjoys being part of a collaborative team? We are looking for a motivated and hard-working individual who is committed to providing first class customer service. If you want to be valued and make a difference at work, apply today! Our company offers an engaging work environment and a full line of great benefits to those who qualify! The restaurant supervisor is responsible for ensuring that guests are served to the hotel's standard and displaying highest standards of hospitality and welcome, demonstrated at all times within all food and beverage areas. This position reports to the Restaurant Manager, retains relationships with peers and all other departments within the hotel/restaurant, maintains relationships with current and prospective guests. As Supervisor on our team, you will complete a variety of tasks which will include: Oversee the dining area, supervises food and beverage service staff in accordance with operating policies. Creates a positive team atmosphere among Team Members. Assists with coaching team on how to exceed guest expectations. Understands building capability through cross training. Treats all Team Members fairly and with respect. Sets high standards for appropriate team behavior on shift. Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures. Total receipts and balance against sales, deposit receipts, and lock facility at end of day. Is capable of handling upset customers with a friendly/calm attitude. Ensures product quality and great service. Shows enthusiasm about guests within the restaurant. Effectively forecasts restaurant needs. Shifts priorities and goals as work demands change. Delegates and follows-up effectively. Taking ownership of issues or tasks and also give detail update to the Restaurant Manager and the Director of Food & Beverage. Seeks, listens and responds to guest feedback. Assists with effectively identifying and resolving restaurant problems through reports. Proficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks. Proficiency in Point of Sale (POS) software, inventory software, restaurant guest satisfactory tracking software etc. Assists in planning regular and special event menus. The position is ideal for someone with the following experience and qualities: Previous experience in similar role. Ability to work flexible hours including nights, weekends and holidays. Knowledgeable in preparing drinks. Excellent customer service skills. Dependability and regular attendance. Must be willing to learn work in other areas of the hotel to assist as needed. Must have or be able to obtain food safety handling certificate. Ability to use point of service software. BENEFITS: Competitive pay starting at $19.00 per hour. Full Benefits -Medical, dental, vision, life, short/long term disability, flex spending and more Paid Parental Leave Gym Membership Reimbursement Education Reimbursement towards position related coursework 14.5 Days of Paid Time Off Earned in a Calendar Year 9 1/2 Paid Holidays (When Worked) Floating Holiday Hours 401k + 6% Company Match Team Member Development & Training Culture Club Committee dedicated to making your employee experience great The Brewhouse Inn & Suites is owned and operated by Gorman & Company. Gorman is a trusted partner in the community, specializing in downtown revitalization, the preservation of affordable housing, workforce housing, and the adaptive reuse of significant historic buildings. Equal Opportunity Affirmative Action Employer

Pay Range: $19 - $21 per hour

Apply for this Position