Restaurant Supervisor

Ontario Trillium Foundation; Livonia (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Hook & Reel is seeking a Restaurant Supervisor to lead our team in delivering exceptional dining experiences. You will oversee daily operations, mentor staff, and ensure high standards of service, food safety, and guest satisfaction.

Located in a fast-paced environment, you will manage shifts, coordinate staffing, and uphold sanitation and alcohol-handling standards where applicable. Toast POS proficiency is preferred and teamwork is highly valued.

Qualifications

• Proven experience in restaurant management or similar role.
• Strong knowledge of food safety practices.
• Clear, high-level communication and leadership abilities.

Responsibilities

• Oversee daily restaurant operations to ensure smooth service and guest satisfaction.
• Lead and train staff in delivering exceptional customer service and culinary excellence.
• Coordinate shift management to ensure appropriate staffing during peak hours.
• Maintain proper food handling, storage, and sanitation standards.
• Maintain alcohol handling, storage, and sanitation standards where applicable.
• Utilize Toast POS for order processing and reporting.
• Foster a positive team environment through effective communication.

Skills

Restaurant management

Team leadership

Food safety

Customer service

Tools

Toast POS

Job description

Join Hook & Reel, one of the most established Cajun Seafood restaurant brands in the U.S! Inspired by the fiery flavors of Cajun home cooking, Hook & Reel is redefining the scene by bringing the backyard boil traditions to your table with a little extra flair. It's always about good food, great company, and plenty of laughs. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At Hook & Reel, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Restaurant Supervisor at Hook & Reel, you will be instrumental in leading our team to deliver exceptional dining experiences. Located in the heart of the community, this role is vital for maintaining our high standards of service and operational excellence while fostering a welcoming environment for our guests.

Duties and Responsibilities:

• Oversee daily restaurant operations to ensure smooth service and guest satisfaction.
• Lead and train staff in providing exceptional customer service and culinary excellence.
• Coordinate shift management to ensure appropriate staffing levels during peak hours.
• Maintain proper food handling, storage, and sanitation standards.
• Maintain proper alcohol handling, storage, and sanitation standards (where applicable).
• Utilize Toast POS system for efficient order processing and reporting.
• Foster a positive team environment through effective communication and leadership.
• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8-10 hours per shift).
• Ability to lift and carry up to 25-50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• Proven experience in restaurant management or similar role within the food industry.
• Strong knowledge of food safety practices.
• Hold a valid State-Mandated Food Handlers Certification, ensuring compliance with health and safety standards (where applicable).
• Hold a valid State-Mandated Alcohol Handlers Certification, ensuring compliance with local regulatory authority health and safety standards (where applicable).
• Excellent Toast POS or similar point-of-sale systems experience is preferred.
• Culinary knowledge or experience in fine dining is a plus but not required.
• Demonstrate clear, high-level communication skills to effectively lead teams and enhance guest satisfaction.
• Help execute events and marketing promotions on behalf of the management team.
• Have a passion for delivering world-class service at every touchpoint.