Restaurant Supervisor

Sage Restaurant Group; Houston (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401(k) with employer matching

Paid time off

Job summary

Sage Restaurant Group at C. Baldwin Houston is seeking a Restaurant Operations Associate to assist the Restaurant Manager in all phases of operations.

The role ensures complete restaurant operation in the absence of the manager and supports staff to deliver excellent guest experiences. Responsibilities include supervising servers, maintaining standards, managing side-work, and coordinating with the manager on events and training.

Qualifications

• High school education or equivalent.
• Experience in related position typically 1–2 years.
• Advanced knowledge of food and beverage management principles.
• Strong communication and guest service skills.

Responsibilities

• Monitor servers, runners, and other restaurant staff for adherence to service standards and SOPs.
• Supervise guest service and respond to guest signals for service.
• Assist manager with side-work and staffing coverage planning.
• Maintain cash bank and security per SOPs.
• Read and prepare daily shift communications and coverage plans.
• Check restaurant cleanliness and setup.
• Communicate daily with manager about events and house counts.
• Assist with menu classes and tastings for staff.

Skills

Oral communication

Guest service

Food & beverage management

People management

Education

High school diploma

Job description

Why us?

Be part of a unique hotel: C. Baldwin is inspired by Charlotte Baldwin Allen, known as the “Mother of Houston,” and celebrates her pioneering, entrepreneurial, and leadership spirit.

Professional growth: Sage is committed to supporting the personal and professional growth of its employees and helping team members reach their full potential.

A creative and entrepreneurial environment: We value people who are creative, independent, take initiative, and are not afraid to bring new ideas to the table.

Make an impact in the community: Sage encourages its team members to make a positive impact in the communities where they live and work.

Hilton + Sage experience: Working at C. Baldwin means being part of a Curio Collection by Hilton hotel and Sage Hospitality Group.

Opportunities to learn and grow: With multiple departments, including rooms, food & beverage, restaurants, bars, and events, team members have opportunities to develop their skills and grow within hospitality.

Employee benefits: Depending on the position, benefits may include 401(k), PTO, holidays, medical and dental insurance, and opportunities for career development.

Job Overview

Assist Restaurant Manager in all phases of restaurant operations. Responsible for complete restaurant operation in absence of manager.

Responsibilities

• Monitor servers, runners, and other restaurant associates and ensure adherence to all service standards and SOPs, including inspecting staff for correct, clean, complete uniform, clean polished shoes, name tag and general appearance standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor side-work duty completion.
• Maintain bank to SOP, keep it balanced and secure at all times.
• Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage.
• Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Assist restaurant managers in conducting menu classes and taste panels.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management.
• Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
• Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
• Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, and schedules.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.
• Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.
• No kneeling required.
• Mobility -95% of shift covering all areas of outlets supervising.
• Continuous standing to assist at hostess station -minimal stationary standing. Climbing stairs -varies by location.
• No driving required.

Environment

Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee assistance program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.

ID: 2026-33482

Position Type: Regular Full-Time

Property: C. Baldwin Houston

Outlet: Hotel

Category: Restaurant Operations

Tipped Position: No

Address: 400 Dallas Street

City: Houston

State: Texas

EOE Protected Veterans/Disability