Front Desk Agent

Sage Restaurant Group

Houston (TX)

Hybrid

USD 32,000 - 42,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental, & vision insurance

Health savings account

401(k) with employer matching

Paid time off for vacation, sick time,

Paid holidays

Basic Life and AD&D insurance

Short-term disability

Employee assistance program

Job summary

The C. Baldwin Houston hotel, part of Sage Hospitality Group, is seeking a professional Front Desk Agent to warmly assist arriving and departing guests and manage reservations. You will greet guests, handle check-in/check-out, communicate rates, and provide timely information to ensure satisfaction.

You will also manage cash transactions, operate the PBX system, and maintain accurate records while delivering a friendly and helpful guest experience in a fast-paced environment.

Qualifications

Must have high school graduate level mathematical aptitude and cash handling knowledge.
Experience in direct customer interaction and basic customer service skills.
Fluent in English, both spoken and written.
Able to stay tactful and composed handling a range of customer service situations.
Highly organized with attention to detail and ability to multitask.

Responsibilities

Greet guests and complete check-in procedures using manual and computerized methods.
Facilitate daily check-out to close guest accounts and prepare rooms for next guests.
Process cash transactions and maintain accurate hotel records.
Answer inquiries and accept reservations, promoting room nights and revenue.
Maintain customer relations with timely, knowledgeable responses in person or by phone.
Operate PBX to handle calls, wake-up tasks, and guest paging efficiently.
Control cash transactions per hotel policy and uphold a friendly demeanor.

Skills

Cash handling

Customer service

English fluency

Communication under stress

Detail oriented

Education

High School diploma or equivalent

Tools

Cash register systems

PBX systems

Computer literacy

Job description

Why us?

Why Work at C. Baldwin?

Be part of a unique hotel: C. Baldwin is inspired by Charlotte Baldwin Allen, known as the “Mother of Houston,” and celebrates her pioneering, entrepreneurial, and leadership spirit.

Professional growth: Sage is committed to supporting the personal and professional growth of its employees and helping team members reach their full potential.

A creative and entrepreneurial environment: We value people who are creative, independent, take initiative, and are not afraid to bring new ideas to the table.

Make an impact in the community: Sage encourages its team members to make a positive impact in the communities where they live and work.

Hilton + Sage experience: Working at C. Baldwin means being part of a Curio Collection by Hilton hotel and Sage Hospitality Group.

Opportunities to learn and grow: With multiple departments, including rooms, food & beverage, restaurants, bars, and events, team members have opportunities to develop their skills and grow within hospitality.

Employee benefits: Depending on the position, benefits may include 401(k), PTO, holidays, medical and dental insurance, and opportunities for career development.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits