Lead Server

Sage Restaurant Group

Houston (TX)

Hybrid

USD 17,000 - 34,000

Full time

2 days ago

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Benefits offered by this job

Medical, dental, & vision insurance

401(k) with employer matching

Paid time off

Job summary

Sage Restaurant Group in Houston is seeking a guest-focused server to ensure smooth service across shifts. You will set up and maintain service areas, guide junior staff, and greet guests according to SRG standards.

Responsibilities include table settings, adherence to checklists, guest assistance, and coordinating with management when needed to uphold brand promises in a busy hospitality environment.

Qualifications

Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.

Responsibilities

Full set up and tear down of each service.
Lead and guide fellow servers to be the best.
Keep station neat and clean while servicing guest per established policies and procedures.
Able to work flexible shifts including mornings, afternoons, evenings, weekends and holidays.
Set tables in assigned area correctly and uniformly.
Follow opening/closing checklist and on-going side work for maximum efficiency.
Assist guests; act as supervisor when needed to facilitate guest needs.

Skills

Customer service

Food service

Restaurant operations

Education

High school diploma

Job description

Why us?

Be part of a unique hotel: C. Baldwin is inspired by Charlotte Baldwin Allen, known as the “Mother of Houston,” and celebrates her pioneering, entrepreneurial, and leadership spirit.

Professional growth: Sage is committed to supporting the personal and professional growth of its employees and helping team members reach their full potential.

A creative and entrepreneurial environment: We value people who are creative, independent, take initiative, and are not afraid to bring new ideas to the table.

Make an impact in the community: Sage encourages its team members to make a positive impact in the communities where they live and work.

Hilton + Sage experience: Working at C. Baldwin means being part of a Curio Collection by Hilton hotel and Sage Hospitality Group.

Opportunities to learn and grow: With multiple departments, including rooms, food & beverage, restaurants, bars, and events, team members have opportunities to develop their skills and grow within hospitality.

Employee benefits: Depending on the position, benefits may include 401(k), PTO, holidays, medical and dental insurance, and opportunities for career development.

Recruiting Message

Job Overview

Insure all standards are being adhered to within the Corner Office and SRG expectations. Be liaison between servers and management to insure SOP’s and SRG standards are being followed. Assist with Server programs and incentive.

Responsibilities

Full set up and tear down of each service.
Lead and guide fellow servers to be the best.
Keep station neat and clean while servicing guest per established policies and procedures.
Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
Set tables in assigned area correctly and uniformly.
Follow all opening/closing checklist and on-going side work to insure maximum efficiency.
Keep station neat and clean while servicin
Assist guests; act as supervisor when needed in order to facilitate guest needs in the moment.
Be vocal in pre shifts and throughout the shifts helping other staff members stay on point, educated and delivering on our brand promise.
g guest per established policies and procedures.
Ability to coach fellow team mates and assist in the moment when manager not present.
Break down buffets or other special food service tables and equipment.
Assist management team in all areas as a supervisor when manager is not present.
Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
Keep kitchen area & all storage areas clean according to policies set forth by management.
Clearly and timely communicate needs and concerns to MOD.
Hours: Flexible; scheduled days and times may vary based on need.
Complete all set-up and closing duties.

Qualifications

Education/Formal Training

High school education or equivalent.

Experience

One to two years in a related position with this company or other organization(s).

Knowledge/skills

Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting trays, dish racks, glass racks, etc. 20 -40 lbs. Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs. Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
Mobility: Maneuver in narrow areas and between seated guests.
Continuous standing required to service guest functions; 100% of the time scheduled.
Climbing approximately 12 steps 20% of 8 hours.
No driving required.
Must have moderate comprehension and literacy to read use records and all special requests.
Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous: prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment. Going in the freezer temperatures can be -10 degrees.

Benefits