Restaurant Supervisor

BENCHMARK; Birmingham (AL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Excellent benefits

401K match

Professional development

Bonuses

Travel perks

Job summary

Pyramid Global Hospitality is seeking a Food and Beverage Supervisor for the Hilton Birmingham at UAB, a luxury hotel in our portfolio. You will lead by example, ensure high service standards, and manage cost controls for the F&B operation.

Ideal candidates have previous restaurant experience in a luxury hotel or resort, knowledge of Micros, and the ability to make quick decisions while delivering exceptional guest service. Join a respected hospitality leader and grow with us.

Qualifications

• Previous experience working at a Restaurant in a luxury hotel or full service resort.
• Knowledge of Micros.
• Ability to make quick decisions in high stress situations.
• Excellent customer service skills.

Responsibilities

• Attend weekly meetings, relay information to staff under supervision.
• Provide information about capabilities and programs to other departments and clients.
• Respond to needs and requests of guests and potential guests.
• Ensure standards of food, beverage and service quality match first-class operations.
• Implement effective cost controls for food, beverage and labor.
• Utilize inventory, receiving and product utilization systems.

Skills

Excellent customer service skills

Decision making under pressure

Leadership ability

Tools

Micros

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:At the Hilton Birmingham at UAB we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. Hilton Birmingham at UAB boasts 295 guest rooms, 14,892 sq ft of meeting space, an on-site F&B outlet and a bar! If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Hilton Birmingham at UAB with Pyramid Hotel Group can mean for you!What you will have an opportunity to do:We are looking for a highly motivated and analytical individual to join our team as Food and Beverage Supervisor. This individual is a proactive solution seeker, they lead by example, don’t settle for the normal, and continuously encourage and engage their team members. They will assist in providing the leadership required to achieve the fiduciary and quality goals for the Food and Beverage operation. They will ensure the effective and efficient operation of all facets of the Food and Beverage operation, while improving on the current model and be responsible for managing in a manner consistent with the mission, operating philosophy, standards, and values of the Benchmark.Your Role:Attend weekly meetings, relaying information about upcoming events to staff under his/her supervision.Supply information about the capabilities and programs to other departments and clients or potential clients.Respond to needs and requests of guests and potential guests.Ensure that implementation and maintenance of standards of food, beverage and service quality are commensurate with a first-class operation.Implement effective cost controls for food, beverage and labor.Utilize the systems for inventory, receiving and product utilization (product cost).Lead by following the standards of productivity for food & beverage personnel.Create a comfortable atmosphere to encourage committed and loyal employees.Assist with hiring and training programs for food and beverage personnel.Assist in the other Food and Beverage outlets in whatever capacity needed.What are we looking for?Previous experience working at a Restaurant in a luxury hotel and or full service resort.Knowledge of Micros.Ability to make quick decisions in high stress situations.Excellent customer service skills.Pleasant and positive personality.Well organized.Compensation:$16.00-$17.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.