Restaurant Shift Supervisor – Leading Hospitality & SOS

Pilot Flying J; Chesterton (IN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking an operations-support role to assist restaurant management, supervising shifts and ensuring hospitality and speed of service. The position emphasizes adherence to Brand and PTC standards, food safety, and daily brand procedures.

This role involves supervising hourly staff, maintaining cleanliness, and ensuring products are fresh and available. A strong customer-service mindset and teamwork are essential for success in this position.

Qualifications

• Experience in hospitality or food service preferred.
• Strong communication and teamwork skills.
• Ability to supervise during non-peak hours and follow brand standards.

Responsibilities

• Maintains Brand and PTC restaurant operational standards.
• Executes shift plan.
• Follows up assigned tasks.
• Assists management team.
• Works hourly positions.
• Monitors food prep and register procedures and cash handling policies.
• Accountable for hospitality and SOS goals at all times according to Brand and PTC Hospitality standards.
• Provides direction to team members during shift.
• Ensures restaurant cleaning processes and methods are followed.
• Monitors labor usage and break policy according to Blue Cube.
• Adheres to restaurant plans/objectives as set by Restaurant General Manager.
• Assists with training and cross training of team members as directed.
• Adheres to all Brand and PTC processes and policies.
• Monitors register procedures and cash handling policies and processes.
• Maintains safe working conditions by following all safety and security policies and processes.
• Ensures all team members are adhering to Brand and PTC’s dress code standards.
• Follows all Brand maintenance processes and methods.
• Advises Restaurant General Manager as to performance/discipline problems.
• Ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards.
• Ensures compliance of Brand and PTC marketing and ensures products are available and fresh.
• Works hourly positions.
• Other duties as assigned by management.

Job description

Pilot Company is seeking an operations-support role to assist restaurant management, supervising shifts and ensuring hospitality and speed of service. The position emphasizes adherence to Brand and PTC standards, food safety, and daily brand procedures.

This role involves supervising hourly staff, maintaining cleanliness, and ensuring products are fresh and available. A strong customer-service mindset and teamwork are essential for success in this position.