Restaurant Shift Supervisor: Lead Team & Guest Experience

Crescent Hotels & Resorts; Saint Pete Beach (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

The Frankie's Supervisor position at Crescent Hotels & Resorts in Saint Pete Beach, FL is focused on supporting daily restaurant operations, leading team members on shift, and delivering friendly, efficient service with consistently high-quality food in a clean, safe environment.

The role emphasizes maintaining operational standards, coaching staff, ensuring guest satisfaction, and collaborating with management on opening/closing procedures and cash handling to support a smooth service flow.

Qualifications

• Previous restaurant, hospitality, or customer service experience is preferred.
• Previous supervisory or leadership experience is strongly preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to lead a team and remain calm in a fast-paced environment.
• Dependable, professional, and committed to excellent guest service.
• Basic cash-handling and point-of-sale system experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Must obtain and maintain all required food safety and responsible alcohol-service certifications, as applicable.

Responsibilities

• Supervise and support team members during assigned shifts.
• Provide a positive guest experience by ensuring prompt, friendly, and professional service.
• Monitor food preparation, presentation, quality, and portion standards.
• Assign daily tasks and ensure team members complete their responsibilities efficiently.
• Assist with employee training, coaching, and ongoing development.
• Address guest questions or concerns and resolve issues professionally.
• Complete opening and closing procedures as assigned.
• Handle cash, process transactions, balance registers, and follow established cash-control procedures.
• Monitor inventory levels and communicate supply or product needs to management.
• Ensure the restaurant, kitchen, service areas, and equipment remain clean and properly maintained.
• Enforce all food safety, sanitation, alcohol service, and workplace safety requirements.
• Help maintain appropriate staffing coverage and coordinate employee breaks during shifts.
• Communicate operational concerns, employee matters, and guest feedback to management.
• Support a respectful, dependable, and team-oriented work environment.
• Perform other duties as assigned.

Skills

Supervisory experience

Guest service

Communication

Team leadership

Problem-solving

Cash handling

Tools

POS system

Job description

The Frankie's Supervisor position at Crescent Hotels & Resorts in Saint Pete Beach, FL is focused on supporting daily restaurant operations, leading team members on shift, and delivering friendly, efficient service with consistently high-quality food in a clean, safe environment.

The role emphasizes maintaining operational standards, coaching staff, ensuring guest satisfaction, and collaborating with management on opening/closing procedures and cash handling to support a smooth service flow.