Restaurant Shift Supervisor

P.F. Chang's; Orlando (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

P.F. Chang's is hiring a full-time Restaurant Takeout Shift Supervisor in Orlando. This role involves coordinating restaurant operations, providing exceptional customer service, and managing takeout and catering needs. Join a passionate team dedicated to celebrating life, family, and food in a unique scratch kitchen environment.

Benefits

Vacation pay

Benefit plan options

Paid on the job training

Employee referral program

Exclusive employee discounts

Financial support from the Lucky Cat Fund

Qualifications

• Ability to operate kitchen equipment and POS systems.
• Knowledge of sanitation practices and safety procedures.
• Excellent customer service skills.

Responsibilities

• Coordinate daily operations of a restaurant shift.
• Provide fast and friendly customer service.
• Supervise training of new team members.

Skills

Customer Service

Multitasking

Communication

Education

Food Handler’s Card

Job description

Hiring immediately for a full time Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor.

Benefits We Offer :

• Vacation pay
• Benefit plan options
• Competitive pay
• Paid on the job training
• Opportunity to work with a growing brand with advancement opportunities and ongoing development – we promote from within
• Uniform (shirt and hat) provided at no cost
• Food provided - free meal / food per shift
• Employee referral program - Refer a friend for a $250 referral bonus for Team Member positions and $500 for restaurant management positions
• Exclusive employee discounts
• Closed on Thanksgiving and Christmas at most locations
• Financial support from the employee-funded Lucky Cat Fund Assistance during times of hardship
• For qualifying team members

Job Summary :

The Restaurant Takeout Shift Supervisor or To-Go Shift Supervisor coordinates the daily operations of a restaurant shift and is responsible for all aspects of takeout and catering needs by providing exceptional service in a timely manner. They are responsible for packaging and labeling all items and including necessary components are included for each order, as well as cash handling.

Job Responsibilities :

• Fast, friendly, efficient, and courteous customer service to every customer whether on-line, on the phone, or in person.
• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest’s questions.
• Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.
• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations resulting in satisfactory feedback.
• Responsibly and accurately handles money and inventory controls.
• Effectively open and securely closes the restaurant, establishes prep needed and assigns to staffs, and completion of all responsibilities for each shift.
• Supervises training of new Team Members, coaching and mentoring Team Members on culinary techniques and skills.

Job Requirements :

• Previous experience is not required – we will train you
• Have a current Food Handler’s Card where applicable, or ability to obtain food handler’s card
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s)
• Knowledge of proper sanitation practices and safety procedures
• Ability to multitask and organize multiple types of orders at the same time.
• Ability to follow all company policies, procedures, and standards.
• Excellent customer service skills and etiquette
• Must be able to communicate effectively

Why work for us?

Because it is more than a job. We are passionate people doing meaningful work, motivated by our purpose : To celebrate life, family, and food.

P.F. Chang’s is a unique concept like no other restaurant; a scratch kitchen and concept you can take pride in. We believe in P.F. Chang’s – 29 years strong and still growing, sharing, and celebrating each day!