Restaurant Shift Manager

Dairy Queen; Russellville (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic and energetic team members who thrive in a fast-paced environment. This role involves being a brand ambassador, delivering exceptional customer service, and ensuring a positive dining experience for all fans. You'll assist in managing specific areas of the restaurant, train and coach crew members, and maintain a clean and inviting atmosphere. If you enjoy working with a dynamic team and are passionate about creating smiles, this opportunity is perfect for you. Join a fun-loving team where your contributions will make a difference every day!

Qualifications

• 6+ months experience in high volume quick service restaurant required.
• Must be ServSafe certifiable and knowledgeable in food safety.

Responsibilities

• Greet and welcome fans, ensuring exceptional customer service.
• Assist in managing restaurant operations and training crew members.

Skills

Customer Service

Teamwork

Problem Solving

Time Management

Food Safety Practices

Education

High School Diploma or Equivalent

Job description

Job Details Job Location: Russellville - Russellville, AR Salary Range: $12.00 Hourly

We strive to create positive memories for all our fans, so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast-paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions:

1. Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance.
2. Enthusiastically greet and welcome fans to the Dairy Queen brand.
3. Strive to exceed fan expectations and deliver fan-first service through timely and quality service.
4. Assist in the management of specific areas of the restaurant during scheduled shifts.
5. Pace the crew to high levels of performance by understanding the importance of speed of service and resolving bottlenecks in workflow.
6. Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team.
7. Ensure that the restaurant is properly organized and staffed.
8. Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
9. Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards.
10. Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.
11. Model performance standards for all team members and workstations.
12. At all times, exhibit a genuine passion for excellence.
13. Perform other duties as assigned by management.

Qualifications

1. Minimum 6+ months of high volume quick service restaurant experience required.
2. High School diploma or equivalent.
3. Must be capable of supervising specific areas of the business in a fast-paced environment.
4. Strong knowledge and application of safe food handling practices.
5. Must be ServSafe certifiable.
6. Highly organized and detail-oriented.
7. Work well under pressure-packed situations while maintaining a great attitude.
8. Comfortable standing for the entire shift and able to lift 50 pounds.
9. Exhibit good manners, proper personal hygiene, and promptness.
10. Have fun and maintain a positive attitude at all times!