Restaurant Shift Leader: Growth, Training & Guest Experience

IHOP; McAlester (OK); On-site; USD 42,000 - 64,000; Full time

Job summary

Popeyes is seeking an Assistant General Manager to lead daily restaurant operations and deliver a memorable guest experience in a fast-paced setting. The role focuses on overseeing shifts, coaching staff, and maintaining high standards of safety and quality.

Ideal candidates demonstrate strong leadership, effective communication, and hands-on involvement across stations. Availability for evenings, weekends, and holidays is required to support store performance.

Qualifications

• Must be at least eighteen (18) years old.
• Ability to manage fast-paced operations and multi-task effectively.
• Strong leadership and coaching skills.
• Excellent guest service and communication abilities.

Responsibilities

• Oversee guest services and resolve issues to ensure a memorable experience.
• Manage food and chicken orders and inventory control.
• Train and coach team members for peak performance.
• Run daily shifts and manage staffing needs.
• Forecast staffing and create crew schedules.
• Ensure adherence to safety and sanitation regulations.
• Supervise production of food and ensure quality standards.
• Maintain regular attendance and reliability.
• Promote Popeyes culture with integrity and teamwork.

Skills

Leadership

Guest service

Communication

Team coaching

Problem solving

Education

High school diploma or GED

Tools

POS systems

Job description

Popeyes is seeking an Assistant General Manager to lead daily restaurant operations and deliver a memorable guest experience in a fast-paced setting. The role focuses on overseeing shifts, coaching staff, and maintaining high standards of safety and quality.

Ideal candidates demonstrate strong leadership, effective communication, and hands-on involvement across stations. Availability for evenings, weekends, and holidays is required to support store performance.