Restaurant Shift Leader

Vitality Bowls; San Jose (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic team leader to oversee food preparation and customer service in a fast-paced environment. This role involves managing shifts, ensuring high food quality, and providing excellent customer interactions. Candidates should possess leadership qualities and a strong commitment to health and safety standards. Join a collaborative team where your contributions will enhance customer satisfaction and operational efficiency. If you thrive in a busy setting and are passionate about food service, this opportunity is perfect for you.

Qualifications

• Food safety certification is required.
• Proficiency in basic computer operations and POS systems.

Responsibilities

• Lead the team in food preparation and customer service.
• Manage shifts, delegate tasks, and handle customer complaints.

Skills

Food Safety Certification

Customer Service

Leadership

Basic Computer Operations

POS Systems

Sanitation Standards

Tools

POS Systems

Job description

Job Description:

• Lead the team, ensuring accurate food preparation and timely delivery to customers.
• Manage shifts and delegate tasks effectively.
• Demonstrate exemplary knowledge of the job and provide excellent customer service.
• Handle customer complaints and food issues politely, ensuring customer satisfaction.
• Accept and verify deliveries; issue refunds if necessary.
• Communicate with managers/owners regarding inventory status, delivery completeness, and stock levels.
• Check petty cash daily and manage banking needs.
• Restock the register nightly to ensure correct change.
• Provide feedback to managers/owners about employee performance and customer service.
• Manage employee break schedules and attendance.
• Attend management meetings and contribute ideas for improvements.
• Assist with hiring, evaluations, and training of staff.
• Support marketing and sales initiatives.
• Memorize and explain health benefits of ingredients and menu items to customers enthusiastically.
• Maintain cleanliness of the front lobby and outside area, checking every 15 minutes.
• Deliver excellent customer service, including providing accurate wait times and polite interactions.
• Assist with order taking, ringing up guests, and answering phone calls.
• Have thorough knowledge of food recipes and preparation procedures, ensuring timely and sanitary food production.
• Prepare food according to proper procedures and standards.
• Maintain cleanliness of the kitchen and lobby through regular cleaning.
• Organize and put away deliveries efficiently.
• Wash dishes and ensure proper storage.
• Coordinate with staff to ensure accurate and timely order fulfillment.
• Carry food to customers when needed.
• Communicate schedule needs and days off to managers promptly.
• Arrive on time, take appropriate breaks, and complete opening and closing duties.
• Perform additional tasks as requested by management.
• Follow sanitation and safety guidelines diligently.
• Stock and rotate food items properly.
• Implement cost-cutting measures where applicable.
• Work collaboratively as part of a team.
• Monitor food quality consistently.
• Handle special circumstances professionally.
• Communicate effectively with coworkers and managers.

Requirements:

• Obtain food safety certification.
• Be proficient with basic computer operations and POS systems, including handling cash and credit transactions.
• Adhere to health, sanitation, and safety standards.
• Ability to stand for long periods, lift heavy objects occasionally, move quickly, and work with a sense of urgency.
• Maintain a clean and professional personal appearance.
• Bring a positive attitude and willingness to work well with others.
• Possess leadership qualities.