Restaurant Shift Lead: Lead, Train & Deliver Service

Lyon Management Co., INC.; Baxley (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Lyon Management Co., INC. in Baxley, GA is seeking a Shift Leader to guide hourly staff during scheduled shifts. You will perform all crew functions, including customer service, food prep, drive-thru, and cash handling, ensuring guests receive quality, value, and a clean environment.

You will supervise daily operations, conduct orientation and training, assign tasks, and report issues to management. The role requires strong communication, the ability to work under pressure in a fast-paced

Qualifications

• Three or more months of restaurant experience as an hourly employee strongly preferred.
• Excellent customer service and employee relations skills.
• Must be capable of supervising specific areas of the business in a fast paced environment.

Responsibilities

• Assist in the management of specific areas of restaurant during scheduled shifts.
• Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
• Conduct orientation, training and evaluation of crew members in all functional areas.
• Assist hourly employees at the point of sale in the execution of product promotions.
• Ensures guest service in all areas meets applicable standards for quality, value and cleanliness.
• Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
• May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
• Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
• Able to perform the duties of all other non-management positions.
• Informs immediate supervision promptly of all problems or unusual matters of significance.
• Perform other duties and responsibilities as requested by the management team.

Skills

Leadership

Customer service

Cash handling

Staff training

Food safety

Communication

Tools

POS system

Job description

Lyon Management Co., INC. in Baxley, GA is seeking a Shift Leader to guide hourly staff during scheduled shifts. You will perform all crew functions, including customer service, food prep, drive-thru, and cash handling, ensuring guests receive quality, value, and a clean environment.

You will supervise daily operations, conduct orientation and training, assign tasks, and report issues to management. The role requires strong communication, the ability to work under pressure in a fast-paced