Restaurant Shift Lead — Guest Service & Team Coach

Circle K Stores Inc.; Apex (NC); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Tip pooling

Medical, Dental, Vision

FSA/HSA

Vacation PTO

Holidays paid at time and a half

401(k) matching

Tuition reimbursement

Stock purchase

Employee discount

Discount meal

Wellness plan

Wait periods may apply

Job summary

Circle K Stores Inc. in Apex, NC seeks a Restaurant Shift Lead to supervise a shift in a fast-paced restaurant. You will coordinate team members, ensure brand and health standards are met, and coach staff to deliver exceptional guest service.

The role emphasizes ensuring food safety, accurate cash handling, and end-of-shift reporting, while maintaining a safe, compliant, and teamwork-focused environment with a strong customer service mindset.

Qualifications

• Excellent communication skills.
• Motivates, coaches, and leads team members.
• Acts with integrity and keeps commitments.
• Exhibits a contagious positive attitude.
• Ability to gain control during stressful situations.

Responsibilities

• Provides excellent guest service in a fast and friendly manner and coaches team members to do the same.
• Maintains a clean restaurant environment by cleaning and performing general housekeeping duties.
• Assigns shift duties to team members and follows up to ensure completion.
• Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations.
• Coaches team members to follow guidelines for food preparation and production management.
• Ensures product quality, food safety, and operational standards are met
• Monitors and ensures accuracy of all cash, sales, and inventory control records for the duration of the shift.
• Completes end of shift and end of day paperwork and counts as require Communicates any discrepancies to immediate supervisor
• Guarantees a safe environment for team members and guests by following all government laws and safety codes
• Completes reports on all incidents following our 5-minute rule policy
• Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

Skills

Excellent communication

Motivates and leads

Integrity and commitments

Positive attitude

Calm under pressure

Sense of urgency

Team player

Physical stamina

Job description

Circle K Stores Inc. in Apex, NC seeks a Restaurant Shift Lead to supervise a shift in a fast-paced restaurant. You will coordinate team members, ensure brand and health standards are met, and coach staff to deliver exceptional guest service.

The role emphasizes ensuring food safety, accurate cash handling, and end-of-shift reporting, while maintaining a safe, compliant, and teamwork-focused environment with a strong customer service mindset.