Overnight Store Shift Lead

Sapp Bros., Inc.; Council Bluffs (IA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Short & Long Term Disability

Employee Referral Program

Paid Time Off

Paid Holidays

On-Demand Pay

Uniform & Footwear Program

Employee Assistance Program

Tuition Reimbursement

Gas/Diesel discounts 25¢ off

Store & Restaurant Discounts

Career Advancement

Job summary

Sapp Bros., Inc. is seeking a Shift Lead to help run a clean, inviting travel center and deliver five-star customer service.

You will greet guests, manage daily operations, supervise team members, operate the register, and collaborate with store leadership on staffing and merchandising. Responsibilities include inventory support, vendor checks, and ensuring safety and cleanliness across the store and fuel pumps.

Qualifications

• Past supervisory experience is preferred.
• Strong teamwork skills are required.
• Willingness and ability to learn are essential.
• Minimum age of 18 years.
• Ability to stand for long periods and lift up to 25 pounds.
• Willingness to undergo a background and reference check.

Responsibilities

• Greets every guest with a smile and thanks them for their business.
• Walks the store daily and identifies opportunities and plans to correct them.
• Directs and supports other team members during the shift.
• Operates a point-of-sale register.
• Attends and assists with team meetings.
• Checks in vendors and signs for gas/diesel deliveries.
• Plans and creates five-star merchandise displays.
• Restocks items on shelves, deli bar, coolers, and freezers.
• Maintains a safe and clean store by cleaning, trash removal, and pump wiping.
• Places orders for merchandise and supplies.
• Handles customer issues with a focus on five-star service and urgency.
• Assists with the monthly inventory and staff scheduling.
• Manages staffing coverage with Store/GM guidance.
• Supports QSR programs and may run a QSR register during surges.
• Oversees janitorial and maintenance teams to ensure cleanliness and safety standards.

Skills

Supervisory experience

Teamwork

Willingness to learn

Age 18+

Stand for long periods

Lift up to 25 pounds

Job description

Are you looking for an opportunity to build a great career with a company where you and your efforts will truly be valued? Join our team at Sapp Bros.! We operate a chain of travel centers stretching from Utah to Pennsylvania, providing our customers with quality products, a clean environment, and a commitment to excellent service. We are currently looking for motivated and hard-working candidates to fill our open Shift Lead position.

As a Shift Lead, you will play a key role in our mission to be the friendliest and cleanest travel center chain in the United States. This will include delighting our guests by providing them with a clean, inviting, and fully-stocked store, and by giving them the most helpful and professional customer service possible.

Your responsibilities include:

• Greets every guest with a smile, thanking them for their business.
• Walks the store daily and helps identify opportunities and a plan to correct them.
• Assists and provides direction to other team members throughout the shift.
• Operates a point-of-sale cash register.
• Attends and assists regularly scheduled team meetings.
• Checks in vendors and signs for gas/diesel deliveries.
• Plans for and creates five-star merchandise displays.
• Restocks store items on shelves, deli bar, coolers, and freezers.
• Helps provide a safe and clean store by: emptying trash containers; cleaning restrooms and showers; picking up outside trash and sweeping the lot; wiping down gas pumps.
• Orders merchandise and supplies.
• Empowered to handle customer issues from all departments with a commitment to five-star service and a sense of urgency.
• Helps with the monthly inventory process in the store.
• Assists with scheduling of staff.
• Manages difficult decisions on the fly. Resolves staffing needs when staff call off for their shift and works directly with Store Manager or General Manager on coverage.
• Assists with QSR programs to ensure proper coverage during peak times. May include running a QSR register during guest count surges
• Helps manage maintenance and janitorial team so that we offer the cleanest travel centers in the country. These duties will include making sure there is adequate janitorial coverage on shifts, giving team direction on janitorial and maintenance needs as they arise and adhering to our cleanliness and safety standards.
• Manages difficult decisions on the fly. Resolves staffing needs when staff call off for their shift and works directly with Store Manager or General Manager on coverage.

Our Safety Mission Statement is to sustain zero accidents by providing a safe environment, worked in by safety-minded employees.

Requirements

As a Shift Lead, you must be reliable and hardworking with a positive and friendly attitude. It is also important that you maintain a professional image at all times.

Additional qualifications for the position include:

• Past Supervisory experience, preferred
• Strong teamwork skills
• Willingness and ability to learn
• Minimum of 18 years of age
• Ability to stand for long periods of time and to lift up to 25 pounds
• Willingness to undergo a criminal background and employment reference check

With Sapp Bros, you will be part of an established company with a long tradition of commitment to quality, ethics, and superior customer service. You'll have the opportunity to use your leadership, creativity, communication and people skills in a fun, rewarding environment. Plus, we offer opportunities for advancement as well as competitive compensation.

Benefits Include:

• Health Insurance
• Short & Long Term Disability
• Employee Referral Program
• Paid Time Off
• Paid Holidays
• On-Demand Pay
• Uniform & Footwear Program
• Employee Assistance Program
• Tuition Reimbursement
• Discounts on Gasoline & Diesel – 25 cents off
• Store & Restaurant Discounts
• Career Advancement - We promote from within!

EEO is the Law

Desired Pay

Hourly: 18.00-19.00