Restaurant Service Manager II - Lead Guest Experience

Din Tai Fung North America; New York (NY); On-site; USD 99,000 - 124,000; Full time

Benefits offered by this job

Competitive Pay

Medical insurance (employer contribute

Dental & Vision

Job summary

Din Tai Fung North America is seeking a Service Manager II to oversee daily server team performance and uphold brand standards, ensuring exceptional guest experiences. You will lead training, set goals, and collaborate with FOH leadership to optimize productivity and labor costs.

The role requires 5+ years of restaurant management and 1+ year of lead or supervisory experience, with the ability to stand long hours and lift 20+ lbs. Located in Manhattan, this is an on-site leadership position.

Qualifications

• 5+ years restaurant management experience in casual or upscale dining.
• 1+ years restaurant lead or supervisory experience preferred.
• Ability to stand for long periods of time.
• Ability to lift 20+ lbs.
• Comfortable with being exposed to hot and cold temperatures.

Responsibilities

• Ensure servers deliver a consistent, welcoming guest experience. Maintain brand standards at the door and table, ensuring smooth transitions from arrival to seating to service.
• Train and coach servers for performance excellence. Model company values and standards in all interactions.
• Set clear goals for the server team. Monitor performance, deliver feedback, recognize outstanding contributions, and administer corrective actions when necessary.
• Partner with other FOH leadership to maximize server productivity and manage labor costs. Manage call-outs and shift coverage while maintaining service excellence.
• Assist with FOH inventory (menus, server tools, POS supplies) and communicate needs proactively.

Skills

restaurant management

leadership

Education

High school diploma or equivalent

Job description

Din Tai Fung North America is seeking a Service Manager II to oversee daily server team performance and uphold brand standards, ensuring exceptional guest experiences. You will lead training, set goals, and collaborate with FOH leadership to optimize productivity and labor costs.

The role requires 5+ years of restaurant management and 1+ year of lead or supervisory experience, with the ability to stand long hours and lift 20+ lbs. Located in Manhattan, this is an on-site leadership position.