Service Manager II: Lead Front-of-House Excellence

Din Tai Fung North America; Santa Clara (CA); On-site; USD 104,000 - 129,000; Full time

Benefits offered by this job

Competitive Pay & Benefits

Medical insurance for individuals and

Job summary

Din Tai Fung North America is seeking a Service Manager II to lead the daily performance of our server teams in Santa Clara, ensuring an exceptional guest experience and adherence to brand standards.

The ideal candidate has 5+ years of restaurant management, 1+ year of supervisory experience, and the ability to stand for long periods and lift 20+ lbs. We offer competitive pay, comprehensive benefits, and growth opportunities.

Qualifications

• High school diploma or equivalent.
• 5+ years restaurant management experience in casual or upscale casual dining.
• 1+ years of restaurant lead or supervisory experience preferred.
• Ability to stand for long periods of time.
• Ability to lift 20+ lbs.
• Comfortable with being exposed to hot and cold temperatures.

Responsibilities

• Ensure servers deliver a consistent, welcoming guest experience. Maintain brand standards at the door and table, ensuring smooth transitions from arrival to seating to service.
• Train and coach servers for performance excellence. Model company values and standards in all interactions.
• Set clear goals for the server team. Monitor performance, deliver feedback, recognize outstanding contributions, and administer corrective actions when necessary.
• Partner with other FOH leadership to maximize server productivity and manage labor costs. Manage call-outs and shift coverage while maintaining service excellence.
• Assist with FOH inventory (menus, server tools, POS supplies) and communicate needs proactively.

Skills

Server management

Training & coaching

Labor cost management

People leadership

Education

High school diploma or equivalent

Job description

Din Tai Fung North America is seeking a Service Manager II to lead the daily performance of our server teams in Santa Clara, ensuring an exceptional guest experience and adherence to brand standards.

The ideal candidate has 5+ years of restaurant management, 1+ year of supervisory experience, and the ability to stand for long periods and lift 20+ lbs. We offer competitive pay, comprehensive benefits, and growth opportunities.