Restaurant Service Lead

Eataly; Dallas (TX); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly in Dallas, Texas, is seeking a Restaurant Service Lead to support the Restaurant AGM and supervise daily restaurant operations.

You will lead daily on-floor service, maintain high standards, and ensure safety and compliance while coordinating with support staff. This role requires a strong service focus and collaboration with the team to deliver exceptional dining experiences.

Qualifications

• 2+ years of supervisory experience in food service.
• Understanding of steps of service.
• Excellent communication and problem-solving skills.
• Bachelor’s Degree or associate degree in Restaurant Management or Hospitality preferred.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Provide a steady leadership presence on the floor daily, monitoring guest, food and team member service.
• Ensure exceptional service standards are consistently met and that activities are carried out effectively.
• Inspect dining room and storage areas to ensure compliance with health and safety regulations.
• Purchases supplies, beverages and equipment as per the direction of the Restaurant AGM.
• Assists with administrative and operational duties as needed.
• Documents, investigates, escalates and resolves all employee and guest incidents.
• Performs other duties as required or assigned.

Skills

Supervisory experience

Steps of service understanding

Communication skills

Flexible schedule

Education

Bachelor’s or associate degree in Restaurant Management or Hospitality

Job description

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Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

A Restaurant Service Lead supports the Restaurant Assistant General Manager (AGM) with the day-to-day operations at Eataly’s full-service restaurants. Reports to the Restaurant AGM and serves as a liaison with restaurant support staff.

• Provides a steady leadership presence on the floor daily, monitoring guest, food and team member service
• Ensures exceptional service standards are consistently met and that activities are carried out effectively
• Inspects dining room and storage areas to ensure compliance with health and safety regulations
• Purchases supplies, beverages and equipment as per the direction of the Restaurant AGM
• Assists with administrative and operational duties as needed
• Documents, investigates, escalates and resolves all employee and guest incidents
• Performs other duties as required or assigned

Qualifications

• 2+ years of supervisory experience in food service
• Understanding of steps of service
• Excellent communication and problem-solving skills
• Bachelor’s Degree or associate degree in Restaurant Management or Hospitality preferred
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Food Handler’s License preferred

Benefits and Perks

• Paid Time Off
• 401K with match
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!

Compensation: Pay rate is $24

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.Eataly also prohibits harassment of applicants and employees based on any of these protected categories.It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.