Restaurant Server - Tulsa

Osage Casino; Tulsa (OK); On-site; USD 25,000 - 35,000; Full time

Job summary

Join an established industry player as a Restaurant Server in Tulsa, where you will provide exceptional service to guests in a vibrant dining environment. This full-time role involves taking orders, serving food and drinks, and ensuring a welcoming atmosphere. You'll be part of a dynamic team that values customer satisfaction and operational excellence while complying with all regulatory requirements. If you’re passionate about hospitality and eager to grow in the food service industry, this position offers a fantastic opportunity to shine.

Qualifications

• Must be at least 18 years old and eligible to work in the U.S.
• Previous experience in food service or hospitality preferred.

Responsibilities

• Takes orders and serves food and beverages to guests.
• Maintains cleanliness and organization of assigned areas.

Skills

Customer Service

Cash Handling

Food Service

Communication

Education

High School Diploma or Equivalent

Tools

POS Terminal

Job description

Join to apply for the Restaurant Server - Tulsa role at Osage Casino

Overview

This position is responsible for taking orders and serving food, alcoholic and/or non-alcoholic beverages. Responsible for proper settlement of all transactions at point of sale. Responsible for providing friendly and professional service to every guest encountered.

Minimum Qualifications

• Individual must be at least 18 years of age.
• Required to obtain an ABLE liquor license.
• Gaming, Hospitality, Food, Beverage or Customer Service industry preferred.
• Previous experience in a high volume food service operation or bar is preferred.
• Cash handling experience or previous POS usage is helpful.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation Gaming license.
• Required to maintain a valid Driver's License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

Responsibilities

GUEST SERVICES

• Provides excellent internal and external guest services, treating internal and external guests with courtesy and consideration at all times.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.

DEPARTMENT OPERATIONS

• Takes orders and serves food, alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures.
• Uses a cash register/POS terminal and accurately maintains all cash and credit card transactions at the register.
• Balances all money transactions and paperwork.
• Provides timely food and drink service in a friendly and courteous manner.
• Provides timely seating and escorts guests to a table in a friendly and courteous manner.
• Keeps assigned areas clean and clear of empty drink containers and trash.
• Constantly looks for service opportunities.
• Maintains a proper, complete, and clean uniform.
• Uses all available resources to complete essential duties and responsibilities.

REGULATORY COMPLIANCE

• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and agencies to ensure compliance.
• Performs duties in accordance with company core values, objectives of the Osage Nation, internal policies, laws, and gaming regulations, including the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, OFAC, USA Patriot Act, and Privacy Act.

BUSINESS GROWTH/DEVELOPMENT

• May be required to prepare detailed daily, weekly, and monthly operating reports as required by the reporting senior.

COMMUNICATION

• Keeps informed of company news via bulletin boards, digital signage, and newsletters.
• Effectively communicates concerns and ideas for improvement to supervisors and management.
• Performs other related duties as assigned.

Qualifications

EMPLOYMENT AUTHORIZATION, WORK CARDS

• Must provide documents proving eligibility to work in the U.S.
• Must pass a drug test and obtain/maintain a gaming license from Osage Nation.
• Required cards/licenses: Osage Nation Gaming License, Food Handler's Permit, Oklahoma ABLE Commission Server's License, and Alcohol Compliance Education Test.

PHYSICAL DEMANDS

Must be able to talk, hear, stand, walk, sit, handle objects, reach, climb, balance, stoop, kneel, crouch, or crawl. Must lift at least 20 lbs and push/pull up to 50 lbs. Repetitive motion with wrists, fingers, and hands required.

WORK ENVIRONMENT

Exposure to fumes, airborne particles, smoke, chemicals, heat, burns, spills, and dealing with difficult individuals. Noise level moderate to high.

Other Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Restaurants