Restaurant Server (PM) - The Summit Hotel

The Summit Hotel; Cincinnati (OH); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Team member discount program

Uniforms provided

Job summary

The Summit Hotel in Cincinnati is seeking a Restaurant Server (PM) to deliver prompt, courteous food and beverage service. You will greet guests, take orders, attend pre-meal meetings, and ensure a clean, welcoming dining area.

This role requires 3-6 months in food/beverage service, ability to lift 20-40 lbs, and fluency in English. Competitive salary with benefits and employee discounts are offered.

Qualifications

• Vision ability to clearly see guest checks, orders, and signage.
• Manual coordination to punch buttons, carry trays, and balance items.
• Ability to read, speak and understand English.
• Physically able to lift/push/carry 20–40 lbs and stand for long periods.

Responsibilities

• Greet and take food and drink orders from guests, serve items, and accommodate requests.
• Restock and perform opening/closing side-work to maintain operations.
• Memorize menu items, specials and recipes to answer questions and suggest options.
• Maintain cleanliness in the restaurant, wait-station, and service areas to meet health standards.
• Process payments accurately and document guest checks as orders are taken.
• Attend pre-meal and departmental meetings to stay informed about products and service.
• Present a clean, professional appearance and friendly demeanor at all times.
• Handle customer inquiries and issues with tact and courtesy, including difficult situations.
• Perform additional duties as assigned by management.

Skills

Vision ability

Manual coordination

English proficiency

Physical stamina

Education

High school diploma or equivalent

Job description

# **COMPANY OVERVIEW**At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.# **Position:** Restaurant Server (PM)# **Reports To:** Food & Beverage Manager, Restaurant Manager# **COMPANY OVERVIEW:**Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.# **POSITION PROFILE:**Ensure that guests have an enjoyable dining experience by providing prompt and courteous food and beverage services to restaurant customers.# **ESSENTIAL JOB FUNCTION:*** Greet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests. Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.* Complete all restocking and cleaning duties by performing opening and closing side-work as instructed.* Memorize menu items, recipes and daily specials in order to answer questions and make recommendation to customers.* Maintain cleanliness standards in restaurant, wait- station, and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.* Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.* Receive proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.* Attend all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility.* Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service.* Present a clean and professional appearance at all times.* Maintain a friendly, cheerful and courteous demeanor always. Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.* Perform other duties as assigned, requested or deemed necessary by management.# **DESIRED SKILLS AND QUALIFICATIONS:****Education:** High school education or equivalent experience.**Experience:** Three - six months in a food/beverage services environment or establishment.**Skills and Abilities:** Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages. Able to read, speak and understand English. Able to lift, push, carry 20 - 40 lbs. Stand continuously for long periods of time. Communicate information and hotel services to management, staff and guests.# BENEFITS PACKAGE* Competitive Salary* Daily Pay!* Team Member Hotel Discount Program* Uniforms Provided for most positions* Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options* Paid PTO* 401k with employer match* Food and Beverage Discounts* Tuition Reimbursement### THE SUMMIT HOTELModern. Artful. Connected. Less than ten miles from downtown, **The Summit Hotel** anchors the Madison Square campus with **239 design-forward rooms**, an **11,600 sq ft rooftop terrace**, and **32,600 sq ft** of flexible event space across **19 rooms**. An on-property art program, library, Overlook Kitchen + Bar, and a fitness center with a yoga studio round out the experience.