Restaurant Server - Marriott Colorado Springs

Snow King; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a renowned hotel in Colorado Springs as a Restaurant Server! This role is pivotal in delivering exceptional guest experiences through attentive service and personalized interactions. You will guide guests through their dining journey while maintaining a clean and welcoming environment. With a focus on growth and collaboration, this position offers exciting career advancement opportunities within a supportive culture. Enjoy unique perks, comprehensive benefits, and a chance to be part of a company that values its employees and fosters excellence in hospitality. If you are passionate about service and eager to make a difference, this is the perfect opportunity for you!

Benefits

Comprehensive Health Insurance

Paid Time Off

Employee Discounts on Hotel Stays

On-site Wellness Programs

Skill-enhancing Job Training

Educational Opportunities

Pet Insurance

Performance-based Incentives

Qualifications

• High School diploma or equivalent preferred with experience in hospitality.
• Must have Alcohol Awareness and Food Handlers certifications.

Responsibilities

• Provide attentive service and ensure guest satisfaction.
• Maintain cleanliness of work areas and handle orders accurately.
• Communicate effectively with guests and kitchen staff.

Skills

Customer Service

Communication Skills

Problem Solving

Stress Management

Education

High School Diploma or Equivalent

Tools

MICROS System

Job description

Property

About Us

At Pyramid Global Hospitality, people come first. We are dedicated to creating a supportive and inclusive work environment that values diversity, growth, development, and well-being. Our commitment to a People First culture is evident in our approach to employee development, benefits, and building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. You'll also enjoy unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Plus, we're committed to providing ongoing training and development opportunities to help you build the skills and knowledge needed to advance your career.

Whether you're just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success across over 230 properties worldwide. Join our team and experience the benefits of working for a company that truly values its employees and is dedicated to creating exceptional guest experiences.

Location Description

Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado’s second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you’re ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs.

Our property boasts renovated, pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio and fire pits, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Hotel Group can mean for you!

Overview

Position Summary: As a Restaurant Server at the Marriott Colorado Springs, you play a crucial role in creating exceptional guest experiences. You will be responsible for providing attentive and personalized service, guiding guests through a delightful beverage journey, and ensuring their satisfaction. Additionally, you will maintain the bar area, handle orders accurately, and contribute to the overall success of our establishment.

Key Responsibilities:

• Comply at all times with Pyramid Global Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable to position to include Alcohol Awareness Food Handlers Safety etc.
• Be familiar with the organization of the restaurant and lounge and know the function of each job position.
• Answer questions on menu selections.
• Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Record transaction in MICROS system at time of order.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Complete closing duties, including restocking items, turning off lights, etc.
• Present physical and accurate check to guest and process payment.
• Have a thorough knowledge of menus and specials in the restaurant.
• Service guests with all food and beverage requirements in a warm friendly courteous and professional manner.
• Clear, clean and reset tables as needed.
• Be familiar with the operation of the P.O.S. system.
• Carry out cashiering functions in closing checks and end of shift paperwork.
• Perform opening and closing procedures and side work duties according to station rotation assignment.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Perform other tasks/jobs as assigned by the supervisor or manager.

Opportunity for Growth: This position has the potential for advancement as it offers an exciting pathway for career growth within our organization.

Our Culture: Empowered to Make a Difference At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

Benefits: Joining Pyramid Global offers a range of enticing benefits, including but not limited to:

• Exclusive discounts on room rates and experiences at our award-winning hotels
• Mental wellbeing support for you and your loved ones
• Comprehensive finance and retirement solutions
• Performance-based incentives and bonuses
• Generous paid time off
• Exciting perks and discounts
• Professional guidance and support
• Competitive health insurance plans
• Pet insurance for your furry companions
• Skill-enhancing job training
• Educational opportunities for career growth
• Strong emphasis on work-life balance

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Alcohol Awareness Certification (must comply with State regulations)
• Food Handlers certification (must comply with State regulations)
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.

Additional Information:

• The hotel operates seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shift as business demands.

If you are passionate about delivering exceptional service, creating memorable guest experiences, and working in a collaborative team environment, we invite you to apply for the Restaurant Server position at the Marriott Colorado Springs. Join us and be a part of our journey to make hospitality better.

The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

Compensation Range
The compensation for this position is $11.79/Hr. - $11.79/Hr. based on qualifications and experience.