Cocktail Server - InterContinental Houston

InterContinental Hotels Group; Houston (TX); On-site; USD 14,000 - 28,000; Full time

Benefits offered by this job

Room discount

Training program

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels Group is seeking a bar/food and beverage professional to provide fast and courteous service for guests, ensuring quality presentation per established standards. The role emphasizes charm, attentiveness, and making guest experiences memorable.

The candidate will greet guests, prepare beverages, upsell, handle payments, and collaborate with other departments to ensure exceptional guest experiences. Capacity to work nights/weekends/holidays is required.

Qualifications

• Basic reading, writing and math skills.
• Food and bar service experience with general knowledge of restaurant and bar operations.
• Knowledge of alcoholic beverages is preferred.
• Must meet state legal age requirements.
• Must speak fluent English.

Responsibilities

• Greet guests and take beverage and food orders in a prompt and professional manner.
• Greet guests at the bar; promote house drinks and use up-selling to maximize revenues.
• May receive guest payments and process transactions as outlined in cash procedures.
• Prepare beverages for service to hotel guests and present beverages according to standards.
• Promote teamwork and coordinate with other departments to ensure quality service.
• Monitor guest behavior and alcohol service and notify management of any incidents.

Skills

Food & beverage service

Customer service

Upselling

English fluency

Job description

JOB OVERVIEW:

Provide fast and courteous service for food and beverages to guests and ensure quality of food and beverage presentation per established standards.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:

Financial Returns:

• Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

• Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills to maximize revenues.

• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed.

People:

• Prepare beverages for service to hotel guests and present beverages according to established head presentation standards.

• Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience:

• Greet all guests and take beverage and food orders in a prompt and professional manner

• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting alcoholic beverage service is questionable

Responsible Business:

• Clear and clean tables in a prompted efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.

• Perform side-work, and any other opening or closing duties as required. Ensure that stations are clean and maintained with other duties as assigned.

• Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre- and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.). requisition all necessary supplies.

• Inventory unused liquor and beverages. Ensure that all liquor is properly secured before, during, and at close of shift.

• Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation. Sweep and mop bar floor after shift. Wipe down counters, equipment, stools, chairs, tables, and other areas as required.

• Perform other duties as assigned.

QUALIFICATION AND REQUIREMENTS

Basic reading, writing and math skills. Food and bar service experience with general knowledge of restaurant and bar operations. Knowledge of alcoholic beverages is preferred. Must meet state legal age requirements. Must speak fluent English.

This job requires ability to perform the following:

• Carrying, lifting, pushing or pulling items weighing up to 50 pounds.

• Handling food objects: plates, trays, glasses, etc.

• Standing and moving about the bar, lounge and restaurant

• Bending, stooping, kneeling, lifting

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, bartenders, and supervisor.

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.

• Basic math skills are frequently used when handling cash and credit.

• Must be able to work nights, weekends, and/or holidays.

WHAT WE OFFER:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business.

The tipped hourly pay rate for this Hourly role is $5.00. This rate is only applicable for jobs to be performed in Houston, Texas.

This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

• We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

At IHG Hotels & Resorts, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world. Want to be part of the journey?