Restaurant Server

Sage Hospitality; Wayzata (MN); On-site; USD 19,000 - 33,000; Full time

Job summary

The Hotel Landing by Sage Hospitality in Wayzata, MN, is seeking a Restaurant Server to deliver gracious, attentive service in a luxury dining environment.

You will greet guests, take orders, explain menus, recommend pairings, handle payments, and maintain a clean, welcoming dining area throughout service.

Ideal candidates will be fluent in English, able to multitask, and uphold highest hospitality standards while creating memorable guest experiences.

Qualifications

• High school education or equivalent required.
• Basic knowledge of customer service principles and restaurant operations.
• Fluent in oral and written English.

Responsibilities

• Greet guests and take orders, serving accurately and accommodating special requests.
• Remain attentive throughout the dining experience, upholding high service standards.
• Complete opening/closing sidework, restocking, and cleaning duties.
• Memorize menus and specials to answer questions and make recommendations.
• Maintain cleanliness of the restaurant, wait stations and service areas.

Skills

Customer service basics

Cash handling

English fluency

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Why us?

The Hotel Landing is the premier luxury lakeside destination in the Upper Midwest, where every experience is thoughtfully curated and every guest interaction is defined by discretion, personalization, and impeccable service. We are passionate about creating moments of elegance, authenticity, and lasting memories-combining refined hospitality with a welcoming, service-driven culture. Our team is committed to excellence, innovation, and building relationships that elevate both our brand and the experiences we deliver.

Job Overview

The Restaurant Server is responsible for delivering gracious, attentive, and knowledgeable service in a luxury dining environment. The server plays a vital role in creating memorable dining experiences by anticipating guest needs, guiding guests through food and beverage selections, and executing service with precision, professionalism, and warmth.

This position is expected to uphold the highest standards of hospitality while fostering an inviting atmosphere where families, friends, and first-time guests alike feel genuinely at home.

Responsibilities

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
• Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.

Qualifications

Education/Formal Training

• High school education or equivalent.

Experience

• Previous experience in similar position of 3 months or longer.

Knowledge/Skills

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing -during preparation, during service hours or during expediting.
• Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
• Must have excellent vision to see that product is prepared appropriately.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

Benefits

At Sage we create a culture