Restaurant Server

BENCHMARK; United States; On-site; USD 24,000 - 34,000; Full time

Job summary

Pyramid Global Hospitality, at Hotel Fraye Nashville, Curio Collection by Hilton, seeks a personable Restaurant Server to deliver exceptional guest experiences in a fast-paced setting.

You will greet guests, describe menu items, upsell beverages, and coordinate with kitchen and bar staff to ensure accurate orders and timely service. Prior 2–4 years of food service and strong communication are essential.

Qualifications

• Prior experience in fast-paced hospitality environments is required.
• Ability to describe menu items and upsell beverages and courses.
• Strong interpersonal skills with guests and colleagues.

Responsibilities

• Prepare restaurant pre-shift and station setup.
• Greet guests and assist with seating and service.
• Guide guests through the menu with descriptive selling.
• Accurately take orders and confirm special requests.
• Know menu details to enhance conversations and recommendations.
• Collaborate with other servers and kitchen/bar staff.
• Address guest concerns and resolve issues to ensure satisfaction.
• Present checks and process payments in a timely manner.

Skills

Customer service

Descriptive selling

Food service experience

Beverage knowledge

Communication skills

Team collaboration

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Hotel Fraye Nashville, Curio Collection by Hilton, a distinctive boutique property in the Pyramid Global Hospitality portfolio located in the heart of Nashville's Midtown. Featuring 200 guest rooms and 6,000 sq ft of flexible meeting and event space across four meeting rooms, Hotel Fraye combines Nashville's creative character with a sophisticated, contemporary hospitality environment. At Hotel Fraye, team members can work across a dynamic operation that includes a full-service restaurant, rooftop pool and bar, meetings and events, and more. Surrounded by the energy of Midtown and just minutes from downtown Nashville, the property provides an engaging setting to build experience across multiple areas of hospitality. As part of the Pyramid Global Hospitality team, you’ll join a People First culture that values collaboration, professional development, and growth opportunities. Whether you’re beginning your hospitality career or looking for your next opportunity, we invite you to explore available roles at Hotel Fraye and join our Pyramid Family.

What you will have an opportunity to do:

We are looking for a highly motivated, customer focused Restaurant Server to join our team! Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role:

• Prepare the restaurant pre-shift for the service ahead
• Greet guests as they arrive or move about the restaurant
• Guide guests on their culinary journey through descriptive selling of the menu
• Be accurate in your order taking, confirming all special requests
• Be the master of the menu, understanding the details to enhance the conversation
• Work collaboratively with other restaurant servers and kitchen/bar staff
• Assist guests who have concerns to guide them to a resolution that leaves them happy
• Finalize the experience through timely and accurate bill presentation

What are we looking for?

• Someone with an engaging and welcoming personality
• Someone who is descriptive and can sell
• Someone with 2-4 years of food service experience
• Someone with knowledge of wine, beer, cocktails, and spirits
• Someone who can work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills

Compensation:

- Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.