Restaurant Server

Ascent Hospitality Management; Shelbyville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

As a Restaurant Server at a leading company, you will ensure first-class customer service and food delivery. You will greet guests, take orders, and maintain cleanliness, all while fostering a welcoming environment that feels like home.

Qualifications

• Some previous restaurant experience preferred.
• Excellent customer service skills.

Responsibilities

• Greet customers with a smile and take orders.
• Deliver food in a timely manner to customers.
• Handle money and ensure all tickets are closed.

Skills

Customer Service

Communication

Job description

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience: Bringing Friends and Families Together over Delicious Food Served from the Heart. At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” Huddle House is the place where the guest is the boss. We’re giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it’s a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: “Get comfortable…this is YOUR HOUSE and YOUR KITCHEN”.

JOB SUMMARY

The Restaurant Server will oversee the day-to-day operation of first-class customer service and food service in the restaurant. The incumbent will be responsible for properly receiving food orders and conveying food orders to the kitchen staff. Prompt food delivery to the customer as well as cleanliness of the assigned serving section are essential. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.

RESPONSIBILITIES

• Report to work on time in a clean and complete proper uniform.
• Greet all customers with a smile and a verbal greeting: “Good Morning” or “Welcome to Huddle House.”
• Review the menu with customers when needed, suggestively sell products, and take orders from each customer at the table.
• Use proper, approved abbreviations and submit tickets to the cook’s station.
• Deliver food in a timely manner to the customer when food is ready.
• Handle money from customers, account for all tickets and credit card receipts, and ensure all tickets are rung up and closed before shift ends.
• Complete the position checklist while stocking and preparing the unit for the next shift.
• Perform all prepping and cleaning duties as assigned by the supervisor, including bussing tables, sweeping and mopping floors, and cleaning bathrooms and walls.
• Report all concerns to the manager immediately, especially safety issues and customer service complaints.
• Know the menu, daily features, juices, add-ons, and desserts to suggestively sell products.
• Follow the Huddle House steps of service with each guest to maximize shift sales.

QUALIFICATIONS

• Excellent customer service skills.
• Effective communication with all restaurant staff.
• Some previous restaurant experience preferred.
• A “Can do” attitude and willingness to work during your shift.

OUR VALUES

• Commitment to Excellence.
• Work Hard.
• Teamwork.
• Make a Difference.
• Have Fun.