Restaurant Server

Wyndham Hotels & Resorts; Princeton (NJ); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel chain is seeking a Restaurant Server to deliver exceptional service to guests. Responsibilities include taking orders, serving food and beverages, and ensuring guest satisfaction. Ideal candidates will have a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Ability to stand during the entire shift.
• Ability to lift and carry up to 50 pounds.
• Effective communication skills with guests and employees.

Responsibilities

• Provide attentive and courteous service to guests.
• Handle food and beverage orders and payments.
• Maintain cleanliness and organization of dining areas.

Skills

Effective communication

Multitasking

Customer service

Education

High School diploma or equivalent

Job description

Overview

The Restaurant Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests' orders and collecting payment.

Responsibilities

1. Be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees at all times.
2. Familiarize yourself with the organization of the Restaurant(s), lounges, and Room Service, and understand the function of each job position.
3. Have a thorough knowledge of menus and current specials in applicable outlets.
4. Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
5. Pre-bus all tables, removing soiled dishes after each course.
6. Be familiar with the operation of the P.O.S system.
7. Perform cashiering functions, including closing checks and preparing end-of-shift paperwork.
8. Perform opening and closing procedures and side-work duties according to station rotation and established checklists.
9. Ensure tables and side stands are stocked, tidy, and clean.
10. Keep all beverages at least ¾ full (coffee, tea, soda, water, lemonade).
11. Break down trays of soiled dishes and linen in the dishroom according to standards.
12. Answer the telephone according to standards.
13. Consistently upsell food, beverages, and promotional items to guests.
14. Be familiar with fire extinguisher locations and know how to use them.
15. Receive and deliver food and beverage orders and collect payments.
16. Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Flexible with long hours sometimes required.
• Ability to exert up to 50 pounds of force occasionally, and 20 pounds frequently, to lift, carry, push, pull, or move objects.
• Ability to stand during the entire shift.
• Ability to maneuver throughout the dining area while carrying full trays of food and beverages.
• Effective communication skills, both verbal and written, with all levels of employees and guests.
• Ability to listen, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize to meet deadlines.
• Attend all required hotel meetings and training sessions.
• Maintain regular attendance and high standards of personal appearance and grooming, including proper uniform and nametag.
• Comply with hotel standards and regulations for safe and efficient operations.
• Identify problem areas and assist in implementing solutions to improve productivity.
• Handle problems proactively, including anticipating, preventing, and solving issues.
• Understand and apply complex information from various sources to meet objectives.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative by anticipating guest and operational needs.
• Perform other duties as assigned by management.
• Maintain a friendly and warm demeanor at all times.