Restaurant Server

Ascent Hospitality Management; Lakeland (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

As a Restaurant Server at Huddle House, you will oversee customer service and food service operations, ensuring a welcoming atmosphere and timely delivery of orders. You will be a vital part of our team, committed to providing excellent service and maintaining cleanliness.

Qualifications

• Excellent customer service skills required.
• Effective communication with restaurant staff necessary.

Responsibilities

• Greet customers and take orders at the table.
• Deliver food in a timely manner.
• Handle customer payments and ensure transactions are closed.

Skills

Customer Service

Communication

Teamwork

Education

Previous Restaurant Experience

Job description

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:

Bringing Friends and Families Together over Delicious Food Served from the Heart.

At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” Huddle House is the place where the guest is the boss. We’re giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it’s a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: “Get comfortable…this is YOUR HOUSE and YOUR KITCHEN”.

Job Summary

The Restaurant Server oversees the day-to-day operation of first-class customer service and food service in the restaurant. Responsibilities include properly receiving food orders, conveying them to the kitchen staff, delivering food promptly, and maintaining cleanliness of the assigned serving section. The server is expected to provide excellent customer service at all times and to be a strong team player supporting our franchise partner.

Responsibilities

1. Report to work on time, dressed in a clean and complete proper uniform.
2. Greet all customers with a smile and a verbal greeting such as “Good Morning” or “Welcome to Huddle House.”
3. Review the menu with customers as needed, suggestively sell products, and take orders at the table.
4. Use proper, approved abbreviations and submit tickets to the kitchen station.
5. Deliver food in a timely manner once ready.
6. Handle customer payments, ensure all tickets and credit card receipts are accounted for, and verify that all transactions are closed before shift end.
7. Complete the position checklist, stock, and prepare the unit for the next shift.
8. Perform all prep and cleaning duties as assigned, including bussing tables, sweeping and mopping floors, and cleaning bathrooms and walls.
9. Report safety concerns and customer service issues to the manager immediately.
10. Know the menu, daily features, juices, add-ons, and desserts to suggestively sell.
11. Follow the Huddle House steps of service to maximize shift sales.

Qualifications

• Excellent customer service skills.
• Effective communication with all restaurant staff.
• Previous restaurant experience preferred.
• Positive attitude and willingness to work during scheduled shifts.

Our Values

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun