Restaurant Server

Ascent Hospitality Management; Huntsville (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

Huddle House is seeking a Restaurant Server to provide first-class customer service and food service. Responsibilities include taking orders, delivering food, and maintaining cleanliness. Ideal candidates should have excellent customer service skills and a positive attitude.

Qualifications

• Excellent customer service skills required.
• Effective communication with restaurant staff.

Responsibilities

• Greet customers and take orders at the table.
• Deliver food promptly and handle customer payments.
• Maintain cleanliness in the assigned section.

Skills

Customer Service

Communication

Education

Previous Restaurant Experience

Job description

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unlike those seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:

Bringing Friends and Families Together over Delicious Food Served from the Heart.

At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” Huddle House is the place where the guest is the boss. We’re giving families across America a place that gives them exactly what they want: freshly prepared food, any way they like it. Whether it’s a quick bite before work, or a place to sit, chat and laugh with family and friends, we tell guests: “Get comfortable…this is YOUR HOUSE and YOUR KITCHEN”.

Job Summary

The Restaurant Server oversees the day-to-day operation of first-class customer service and food service in the restaurant. Responsibilities include receiving food orders, conveying them to the kitchen staff, delivering food promptly, and maintaining cleanliness in the assigned section. The server must provide excellent customer service and be a strong team player.

Responsibilities

1. Report to work on time, dressed in a clean, complete proper uniform.
2. Greet customers with a smile and a verbal greeting: “Good Morning” or “Welcome to Huddle House.”
3. Review the menu with customers, suggestively sell products, and take orders at the table.
4. Use proper abbreviations and submit tickets to the kitchen.
5. Deliver food promptly when ready.
6. Handle customer payments, reconcile tickets and credit card receipts, and ensure all tickets are closed before shift end.
7. Complete the position checklist, stock, and prepare the unit for the next shift.
8. Perform prepping and cleaning duties, including bussing tables, sweeping, mopping, and cleaning bathrooms and walls.
9. Report concerns to the manager immediately, especially safety issues and customer complaints.
10. Know the menu, daily features, juices, add-ons, and desserts to suggestively sell products.
11. Follow the Huddle House steps of service to maximize sales with each guest.

Qualifications

• Excellent customer service skills.
• Effective communication with restaurant staff.
• Previous restaurant experience preferred.
• Positive attitude and willingness to work during scheduled shifts.

Our Values

• Commitment to Excellence.
• Work Hard.
• Teamwork.
• Make a Difference.
• Have Fun.