Restaurant Server

The Westin Houston Medical Center; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Pearl Hospitality is seeking a Pearl Restaurant Server to deliver an exceptional dining experience by taking orders, serving food and beverages, and addressing guest needs promptly.

You will collaborate with kitchen and bar staff to ensure timely service while maintaining a clean dining area and adhering to health and safety standards. Strong customer service and basic math skills are essential for handling transactions.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or food service preferred.
• Ability to communicate clearly with guests and team members.
• Basic math skills for handling transactions and making change.
• Ability to stand and walk for extended periods during shifts.

Responsibilities

• Greet and seat guests warmly and welcomingly.
• Present menus, explain daily specials, and answer questions regarding menu items and preparation methods.
• Take accurate food and beverage orders and enter them into the point-of-sale system.
• Serve food and drinks promptly and ensure orders are correct and meet quality standards.
• Check in with guests to ensure satisfaction and address any issues or special requests.
• Collaborate with kitchen and bar staff to ensure smooth and timely service.
• Handle guest payments and provide accurate change or process credit card transactions.
• Maintain cleanliness and organization of the dining area and service stations.
• Follow health, safety, and sanitation guidelines to ensure a safe dining environment.

Skills

Customer service

Clear communication

Basic math

Teamwork

Stamina

Education

High school diploma or equivalent

Tools

POS systems

Job description

At Pearl Hospitality, we don’t just manage hotels, we develop leaders. Our mission of creating leaders drives everything we do, from how we support our teams to how we serve our guests. As a growing hotel ownership and management company, we partner with trusted brands such as Marriott and Westin to deliver exceptional service while fostering a culture of accountability, growth, and teamwork.

We are passionate about creating an environment where employees feel valued, supported, and empowered to take the next step in their careers.

About the Role

As a Pearl Restaurant Server, you will play a crucial role in delivering an exceptional dining experience to our guests by providing attentive, friendly, and efficient service. Your primary objective is to ensure customer satisfaction by accurately taking orders, serving food and beverages, and promptly addressing any guest needs or concerns. This is a sales position that requires the flawless execution of our Sequence of Service. As part of the sales process, this position requires accurate financial handling of all payment transactions and maintaining strict control of the bills. You will collaborate closely with kitchen and bar staff to ensure timely, accurate delivery of orders. This role also requires maintaining a clean, organized work environment and adhering to all health and safety regulations. Ultimately, your efforts will contribute to the restaurant’s reputation for outstanding service and encourage repeat business.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or food service role is preferred but not required.
• Ability to communicate clearly and effectively with guests and team members.
• Basic math skills for handling transactions and making change.
• Ability to stand and walk for extended periods during shifts.

Preferred Qualifications

• Experience working in a fast-paced restaurant environment.
• Knowledge of food safety and sanitation standards.
• Familiarity with point-of-sale (POS) systems.
• Strong multitasking and organizational skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Greet and seat guests warmly and welcomingly.
• Present menus, explain daily specials, and answer questions regarding menu items, ingredients, and preparation methods.
• Take accurate food and beverage orders and enter them into the point-of-sale system.
• Serve food and drinks promptly and ensure orders are correct and meet quality standards.
• Check in with guests to ensure satisfaction and address any issues or special requests.
• Collaborate with kitchen and bar staff to ensure smooth and timely service.
• Handle guest payments and provide accurate change or process credit card transactions.
• Maintain cleanliness and organization of the dining area, including tables, chairs, and service stations.
• Follow all health, safety, and sanitation guidelines to ensure a safe dining environment.