Restaurant Server

Concord Hospitality Brand; Austin (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

401K options

Tuition assistance

Discounted room rates

Training & development opportunities

Career advancement opportunities

Job summary

A leading hospitality company in Austin is seeking enthusiastic individuals to provide exceptional customer service at their food service outlets. The ideal candidate will have a friendly personality and a commitment to guest satisfaction. Responsibilities include problem-solving during busy periods, maintaining a clean workspace, and effective communication with guests. Full-time associates enjoy competitive wages and comprehensive benefits along with opportunities for training and career advancement.

Qualifications

• Able to maintain a calm demeanor under pressure.
• Strong communication skills to understand and engage with guests.
• Must have a friendly personality and a high sense of responsibility.

Responsibilities

• Maintain a calm demeanor during high-volume periods.
• Make decisions for 100% guest satisfaction.
• Monitor F&B outlet operations and assist the manager.
• Maintain a clean and organized workspace.
• Maintain regular and punctual attendance.
• Engage with guests and anticipate needs through clear, friendly communication.

Skills

Friendly smile

Customer service attitude

Proactive and responsive

Problem-solving

Job description

We are looking for people that have a passion to serve others! Working at our food service outlets means you are many times the first or last greeting our guest receives in the day! Your friendly smile and cheerful customer service attitude sets the tone for our guests to enjoy what the day brings to them. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Responsibilities

• Maintains a calm demeanor during periods of high volume or unusual events.
• Make decisions and solve problems in the interest of 100% guest satisfaction.
• Carefully monitors the operation of the F&B outlet and assists the manager in identifying and solving present and potential guest problems.
• Maintains a clean and organized workspace.
• Maintains regular and punctual attendance.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

“We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All.