Restaurant Server

Highgate; Dallas (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

The Joule Dallas, a luxury hotel operated by Highgate, seeks a Server to deliver an exceptional dining experience with refined service and detailed menu knowledge. Greet guests, describe features, guide selections, and execute table service in line with our elevated brand standards.

Flexibility for nights, weekends, and holidays is required. Join a premier hospitality team in downtown Dallas and contribute to memorable guest experiences at this iconic property.

Qualifications

• Experience in restaurant or customer service is preferred.
• Ability to work in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests warmly and professionally.
• Present menus, describe daily features, and guide guests through food and beverage selections.
• Encourage upselling of menu items according to guest preferences to maximize average ticket.
• Take accurate orders, accommodating dietary restrictions, allergies, and personalized preferences.
• Execute elegant table service aligned with luxury dining standards.
• Ensure all dishes and beverages are delivered with correct timing, temperature, and presentation.
• Maintain immaculate table settings; clear, reset, and prepare tables with precision and efficiency.
• Monitor guest satisfaction throughout the dining experience, anticipating needs and adjusting service accordingly.
• Process payments accurately and follow POS procedures.
• Communicate seamlessly with culinary, bar, and support teams to ensure flawless service flow.
• Uphold cleanliness, organization, and sanitation of the dining room, side stations, and service areas.
• Perform other duties as requested by management.

Skills

Customer service experience

Strong communication

Fast-paced environment

Flexible availability

Food safety knowledge

Tray handling

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

Overview

The Serveris responsible fordelivering an exceptional dining experience through refined service, expert menu knowledge, and anticipatory hospitality. This role requires grace, precision, and a strong understanding of luxury service standards. The Server ensures guests feel genuinely welcomed, attentively cared for, and delighted from arrival to departure, consistently reflecting the hotel’s elevated brand of service excellence.

Responsibilities

• Greet guests warmly and professionally, providing an engaging and polished first impression.
• Present menus, describe daily features, and guide guests through food and beverage selections.
• Encourage upselling or menu items according to guest preferences to maximizeaverageticket.
• Takeaccurateorders, accommodating dietary restrictions, allergies, and personalized preferences.
• Execute elegant table service aligned with luxury dining standards (e.g., proper courses, wine presentation, table maintenance).
• Ensure all dishes and beverages are delivered with correct timing, temperature, and presentation.
• Maintain immaculate table settings; clear, reset, and prepare tables with precision and efficiency.
• Monitor guest satisfaction throughout the dining experience,anticipatingneedsand adjusting service accordingly.
• Process payments accurately and follow all POS and cash-handling procedures.
• Communicate seamlessly with the culinary, bar, and support teams to ensure flawless service flow.
• Uphold cleanliness, organization, and sanitation of the dining room, side stations, and service areas.
• Perform other duties as requested by management.

Qualifications

• Previous restaurant or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to provide friendly, attentive, and professional customer service
• Ability to work in a fast-paced environment
• Capable of standing, walking, and carrying trays for extended periods
• Flexible availability, including nights, weekends, and holidays
• Knowledge of food safety and sanitation standards