Restaurant Server

Hyatt Hotels; Columbus (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry is seeking dedicated Hotel Restaurant/Food Service Servers in Columbus, Ohio. This role is pivotal in creating memorable dining experiences for guests, requiring exceptional customer service skills and a proactive approach. Candidates should possess a friendly demeanor, strong communication abilities, and a commitment to guest satisfaction. The position offers competitive wages and full-time associates are eligible for a comprehensive benefits package including medical, dental, and more.

Benefits

Medical, dental, and vision plans

Life insurance

401K

Tuition assistance

Discounted hotel room rates

Training & development

Career advancement opportunities

Qualifications

• Friendly attitude and winning personality.
• Ability to engage with and understand guests.
• High responsibility in guest service.

Responsibilities

• Provide excellent guest service in dining areas.
• Serve food and drinks cheerfully and promptly.
• Ensure cleanliness and organization of workspace.

Skills

Customer Service

Problem Solving

Communication

Job description

We are hiring Hotel Restaurant/Food Service Servers

We are looking for people with a passion to serve others! Working at our food service outlets means you are often the first or last greeting our guests receive in the day. Your friendly smile and cheerful customer service attitude set the tone for our guests to enjoy their experience. Your role is key to the overall guest experience. Your proactive, responsive, and caring nature will make a difference. If you enjoy engaging with others and have a winning personality and high responsibility, this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

The Server performs guest service in the dining room, bistro, or food service outlet by ensuring all guests are seated at clean, properly set tables, receive prompt attention, have their orders prepared and served quickly, and tables are cleaned and ready for the next guests. The server cheerfully serves guests, takes food orders, and follows up for satisfaction. The server must have thorough knowledge of all food and beverage items, correct plate presentation, and temperature controls.

Responsibilities and essential job functions include but are not limited to:

• Maintain a calm demeanor during high volume or unusual events.
• Make decisions and solve problems to ensure 100% guest satisfaction.
• Monitor the operation of the F&B outlet and assist the manager in identifying and solving guest issues.
• Follow Concord and Brand operational policies and procedures, including safety and security, to ensure safety of all employees and guests during each shift.
• Maintain a clean and organized workspace.
• Maintain regular and punctual attendance.
• Engage with and understand guests, responding to their needs through clear and pleasant communication.
• Comply with brand and corporate dress code.

Benefits (Full Time Associates only):

We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K, tuition assistance, discounted hotel room rates, training & development, and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We aim to provide a great work environment and hire the best associates. Our “Associate First” culture supports personal development and recognizes hard work and dedication. We value work-life balance, diversity, and commitment to excellent customer service and quality accommodations.

If you seek a position to grow and be part of a fun team, this may be your opportunity. We are an EEO employer M/F/D/V and maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.