Restaurant & Retail Supervisor (GCE)

Ghirardelli Chocolate Company; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Free Sundae or shake on every shift

Employee Discount – 50% off everything

Quarterly Bonus opportunity

Holiday Pay – 1.5x pay for worked holidays

Job summary

A leading company in the confectionery industry is seeking a Restaurant & Retail Supervisor in San Francisco. This role includes a wide range of responsibilities from managing store operations to ensuring exemplary customer service. The company offers competitive pay, and various employee perks like discounts and bonuses, making it an attractive opportunity.

Qualifications

• One or more years of related experience in a fast-paced environment with supervisory experience preferred.
• Clear, professional communication skills required.
• Ability to manage time effectively.

Responsibilities

• Responsible for store management and performance, ensuring safety and customer service.
• Manages daily store activities and employee development.
• Monitors sales and labor costs to maximize profitability.

Skills

Communication

Team-Building

Time Management

Customer Service

Education

High school diploma or GED preferred

Tools

MICROS System

Job description

Join to apply for the Restaurant & Retail Supervisor (GCE) role at Ghirardelli Chocolate Company

4 days ago Be among the first 25 applicants

Join to apply for the Restaurant & Retail Supervisor (GCE) role at Ghirardelli Chocolate Company

**Immediate openings, ability to start in days!!**

Starting Pay –$22.25/hr + Tips!

Holiday Pay – 1.5x pay for worked holidays!

Free Sundae or shake on every Shift!!

Employee Discount – 50% off everything!

Quarterly Bonus opportunity!!

Store Hours – Monday - Sunday 9:00am - 10:00pm

Shifts could be up to 2 hours before/after store hours for prep/cleaning.

Restaurant/Retail Supervisor – this position will perform all restaurant and retail duties.

Ghirardelli's employees are the face of our company. They set us apart from other retailers.

Join us today!

The Supervisor will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return and fosters an environment that makes Ghirardelli a great place to work for our employees.

Scope of Responsibilities

Store Management

• Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
• Effectively and timely communicates with all levels of the organization by following company standards of team building, recognition, and professionalism
• Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, IT, finance, and payroll

Restaurant and Retail Operations

• Effectively prioritizes daily store activities under the direction of the general manager
• Manages operations of total sales floor or sales units (e.g., cash/wrap, retail, or fountain areas) and ensures Chocolateers and optimizing resources and strategically placed
• Serves a principal point of contact with corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leaves
• Upholds the values of exemplary customer service by modeling behavior and leadership
• Monitors sales and labor cost issues in real-time with a goal to maximize profitability without sacrificing customer service
• Responds in a timely manner to all escalated customer service issues
• Maintains high standards of cleanliness, food/product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed
• Properly uses MICROS system and its functionality

People Management

• Assists with payroll, scheduling, interviewing, selection, in-service training, under the auspices of the general manager and in conjunction with the human resources and payroll departments
• Develops Chocolateers using coaching, mentoring, and empowerment practices
• Handles basic Chocolateer employee relations functions, including discipline or suspensions as needed under the direction of the general manager
• Serves as a general resource and role model for Chocolateers

Specific Knowledge and Skills:

• Clear, professional, and effective oral and written communication
• Team-building skills of empathy, rapport-building, delegation, and empowerment
• Ability to manage time effectively and be self-directed under minimal supervision
• Ability to conduct evidence-based business forecasting for sales and resource needs
• Familiarity with point-of-sale systems, such as MICROS
• Knowledge of restaurant or retail management techniques

Education and Work Experience:

• High school diploma or GED preferred
• One or more years of related experience in a fast-paced restaurant or retail environment with six or more months as a supervisor preferred

Working Conditions

• Rare to Occasional ability to lift and carry up to 50 pounds
• Ability to travel to various locations across the country.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Education

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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