Assistant Store Manager

Itoya Topdrawer Corp.; Burlingame (CA); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Generous Employee Discount

Vacation and Sick Leave

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Company Matching

Job summary

A creative tool retailer is seeking an Assistant Manager in Burlingame, CA. This role supports store operations, enhances customer experiences, and fosters a collaborative team environment. Ideal candidates have 1-2 years in retail and are passionate about design and sustainability. Benefits include employee discounts, medical insurance, and a 401(k) plan. Salary range: $22-$28/hour.

Qualifications

• 1-2 years of retail experience.
• Passionate about sustainability and creativity.
• Skilled in providing elevated customer service.

Responsibilities

• Deliver a personalized customer experience.
• Assist in coaching and training new team members.
• Support operational tasks and visual standards.

Skills

Collaboration

Customer Service

Leadership

Detail-Oriented

Job description

1 week ago Be among the first 25 applicants

Topdrawer designs tools for the impossibly creative.

Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities , with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.

Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.

As Assistant Manager, you play a key leadership role in the store—often stepping in as the acting Store Manager and preparing to grow into that role yourself. You help bring the Topdrawer story to life through thoughtful leadership, operational ownership, and exceptional customer experience. Whether supporting a Store Manager or leading the store independently, you model creativity, accountability, and quiet confidence. You are both a mentor to your team and a brand ambassador, connecting people to our products, values, and philosophy of intentional living.

Topdrawer designs tools for the impossibly creative.

Topdrawer was born in Tokyo and now operates 16 stunning stores across five major U.S. cities , with a growing direct-to-consumer luxury brand online. We serve a community of impossibly creative people with beautifully designed tools for living, traveling, and creating—fountain pens, notebooks, house shoes, small leather goods, sunglasses, bags, and ritual objects.

Our brand combines elevated Japanese design sensibility, European craft influences, and a uniquely personal retail experience that encourages presence, slowness, and intention. With strong in-store storytelling and an expanding digital presence, Topdrawer is evolving into a quiet powerhouse in modern luxury retail.

Key ResponsibilitiesAssistant Manager – Role Overview

As Assistant Manager, you play a key leadership role in the store—often stepping in as the acting Store Manager and preparing to grow into that role yourself. You help bring the Topdrawer story to life through thoughtful leadership, operational ownership, and exceptional customer experience. Whether supporting a Store Manager or leading the store independently, you model creativity, accountability, and quiet confidence. You are both a mentor to your team and a brand ambassador, connecting people to our products, values, and philosophy of intentional living.

Customer Experience & Community

• Deliver a welcoming, educational, and personalized customer experience
• Model Topdrawer’s values in every interaction, from product storytelling to service follow-up
• Support the Store Manager in building community connections with local partners and creative hubs
  

Team Support & Leadership

• Assist in coaching, onboarding, and training new team members
• Support daily communication and delegation to ensure a smooth and productive shift
• Foster a kind, inclusive, and purpose-driven culture among the team
  

Store Operations & Merchandising

• Support all operational tasks including opening/closing, inventory receiving, and cash handling
• Maintain visual standards, restocking, and product displays that reflect our curated, elegant assortment
• Collaborate with leadership on launching new products and campaigns
  

Sales & Business Growth

• Help achieve store sales, conversion, and customer experience goals
• Monitor store metrics and assist with strategy adjustments when needed
• Ensure store standards are met in cleanliness, presentation, and team performance.
  

You Are

• A natural collaborator and emerging leader with 1–2 years of retail experience
• Passionate about sustainability, creativity, and intentional living
• Reliable, detail-oriented, and energized by helping others grow
• Skilled in providing elevated customer service and connecting people to products with purpose
• Curious, coachable, and excited to learn more about retail operations and leadership
• Interested in product storytelling, visual merchandising, and the world of quiet design

Why Join Topdrawer?

Be part of a global creative community rooted in timeless, functional design. Work for a mission-driven company that values originality, sustainability, and meaningful connection. Grow with a brand where your creativity, curiosity, and contributions truly matter.

Benefits – Full-Time

• Generous Employee Discount
• Vacation and Sick Leave
• Paid Holidays
• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (FSA) for Health and Dependent Care
• Company-Paid Short-Term Disability (STD), Long-Term Disability (LTD), and Life Insurance
• 401(k) Retirement Plan (IRA) with Company Matching
• Commuter Benefits
• Monthly Sales Commission Opportunities
• Salary Range: $22–$28/hour depending on experience and location

Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact [e-mail] .

Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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