Restaurant & Retail Associate - Milpitas

Lindt & Sprüngli; Milpitas, Northern (CA, KY); Hybrid; USD 22,000 - 33,000; Full time

Benefits offered by this job

Employee discount 50% off

Holiday pay 1.5x

Free sundae or shake on every shift

Quarterly bonus opportunity

Job summary

Lindt & Sprüngli Group in Milpitas, CA is hiring for retail hourly associates to deliver premium chocolate experiences. You will engage guests, process transactions, and uphold store standards in a fast-paced environment.

This role offers starting pay of $18.50/hour plus tips, holiday pay, employee discounts, and bonus opportunities. Flexibility with shifts including nights and weekends is required.

Qualifications

• Must be 18 years old or older.
• High school diploma preferred.
• Strong communication and customer service skills.

Responsibilities

• Provide exceptional guest service and assist customers with purchases.
• Handle cash, credit card transactions, and maintain accuracy.
• Stock merchandise and maintain clean, organized displays.
• Keep work areas clean and stocked; assist with fountain area as needed.
• Follow Food Safety guidelines and maintain sanitation standards.

Skills

Basic math

Strong communication

Team player

High energy

Reliability

Education

High school diploma preferred

Job description

WHO WE ARE

At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli's growth and success. Join our dynamic team and help shape Ghirardelli's future.

Job Summary Immediate openings, ability to start in days!! Starting Pay - $18.50/hr. + Tips! Holiday Pay - 1.5x pay for worked holidays! Free Sundae or shake on every Shift!! Employee Discount - 50% off everything! Quarterly Bonus opportunity!! Store Hours - Sunday - Thursday 11:00 am - 8:00 pm, Friday - Saturday 10:00 am - 9:00 pm Shifts could be up to 2 hours before/after store hours for prep/cleaning.

Ghirardelli's employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America's #1 premium chocolate company. Our success depends on each other. Our success depends on you. You are the future of our company. And together, we will provide a world-class guest experience.

So why wait? Join us today! Ghirardelli has opportunities for Retail Hourly Associates! Merchandise, stock, and provide excellent guest service while selling our Premium Chocolate line. Previous retail experience is desirable for this position. Must be High Energy, Reliable, have a Strong Work Ethic, be able to work all shifts including Nights and Weekends.

To maintain the brand image and equity of the business by representing the company image correctly.

Scope of Responsibilities

• Provide exceptional Guest service


• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices


• Assemble various proprietary retail items per the Recipe Guidelines


• Maintain adequate supply of all retail product both on the sales floor and in back stock


• Ensure all product is appropriately priced and signed per Company Guidelines


• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display


• Maintain detailed knowledge of all products, pricing, and Company History


• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities


• Gift-wrap as needed items for sale per Company Guidelines and Standards


• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition


• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.


• Maintain the stockroom in a clean and orderly fashion


• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager


• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition


• Properly Set Up, Maintain, and Break Down Fountain Area


• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste


• Maintain the proper level and all required ice cream flavors


• Keep knowledge level current of all fountain products and their required preparation


• Work as a \"Topper\" or \"Scooper\" as needed


• Perform \"Semi-Table Service\" function as part of overall Guest Satisfaction


• Maintain all Candy Making equipment and supplies in good working order, and know all recipes

Specific Knowledge and Skills

• Basic math computation skills


• Strong oral and written communication skills


• Ability to work with little or no supervision


• Ability to work with a diverse work team and meet adversity with professionalism


• Ability to manage time effectively


• Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service


• Ability to operate a dishwashing machine

Education and Work Experience

• Must be 18 years old


• High school diploma preferred

Lindt & Sprüngli Group

Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support - rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally - empowering people to grow, take ownership and shape a sustainable future together. We are a responsible \"employer of choice\" who provides an inspiring people experience. Together, we build trust, drive innovation, and grow - as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.