Fountain Associate - GCM

Ghirardelli Chocolate Company; United States; On-site; USD 28,000 - 30,000; Full time

Job summary

Lindt & Sprüngli Group in the United States seeks a Guest Service Team Member to deliver exceptional service, know our products and pricing, and support a premium chocolate experience. You will upkeep fountain areas, manage supplies, and assist guests with inquiries, while following Food Safety guidelines and sustaining a clean, inviting environment.

Experience in fast-paced retail or hospitality is preferred, and a friendly, professional demeanor is essential to help reinforce America's #1

Qualifications

• Must be 18 years old.
• High school diploma preferred.
• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Responsibilities

• Provide exceptional Guest service.
• Maintain detailed knowledge of all products, pricing, and Company History.
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities.
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition.
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
• Maintain the storerooms, coolers, and freezers in a clean and orderly fashion.
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager.
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition.
• Properly Set Up, Maintain, and Break Down Fountain Area.
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste.
• Maintain the proper level and all required ice cream flavors.
• Keep knowledge level current of all fountain products and their required preparation.
• Work as a "Topper" or "Scooper" as needed.
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction

Skills

Communication

Teamwork

Time management

Customer service

Professionalism

Education

High School Diploma

Age 18+

Job description

WHO WE ARE

At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.

Job Summary

Our Company/Job Summary Starting pay: $20.30 Ghirardelli’s employees are the face of our company. They set us apart from other retailers. They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America’s #1 premium chocolate company.

Scope of Responsibilities

• Provide exceptional Guest service
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
• Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
• Maintain the storerooms, coolers, and freezers in a clean and orderly fashion
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a "Topper" or "Scooper" as needed
• Perform "Semi-Table Service" function as part of overall Guest Satisfaction

Specific Knowledge and Skills

• Strong oral and written communication skills
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to manage time effectively
• Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service

Education and Work Experience

Must be 18 years old

High school diploma preferred

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About Lindt & Sprüngli Group

Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support - rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally - empowering people to grow, take ownership and shape a sustainable future together. We are a responsible "employer of choice" who provides an inspiring people experience. Together, we build trust, drive innovation, and grow - as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.